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Ashraf S. — Mid-Level Sales Team Leader from South Africa

Ashraf S.

Mid-Level Sales Team Leader

South Africa 1-2 years
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About

Ashraf S. is a seasoned professional in the sales and customer service sectors, currently serving as a Team Leader at EOS - Empowered Outsourced Solutions. In this role, Ashraf ensures the punctuality and productivity of agents, oversees the submission of sales applications, and maintains performance records. His career includes a significant tenure at Huntswood where he led a sales and customer service team, providing rigorous coaching and training to enhance team performance and align operations with company goals. He also worked at Talksure SA as a Tracker Sales Advisor, excelling in client engagements and quality control post-installation. At Samsung Electronics S.A, Ashraf gained experience as a Sales Administrator, managing CRM systems and supporting the sales team with administration tasks. Proficient in CRM Software and the Microsoft Office Suite, Ashraf demonstrates expertise in strategic planning, performance improvement, and regulatory compliance, making him a pivotal player in driving company success.

Experience

  • Team Leader (Tracker) campaign

    EOS - Empowered Outsourced Solutions · 2025 — Present
    Oversee the punctuality and productivity of agents, ensuring that necessary sale applications are acquired and submitted promptly. Track agent performance, identifying and addressing any negative trends. Compile department statistics and guide skills development within the team to enhance motivation and drive sales.

  • SME/Sales Coach

    Huntswood · 2019 — 2024
    Deliver tailored coaching sessions to sales representatives, working alongside SMEs to develop relevant training materials. Conduct group training sessions and workshops while tracking progress and documenting staff development. Support the onboarding of new hires and align coaching efforts with organizational goals.

  • Tracker Sales Advisor

    Talksure SA · 2016 — 2019
    Facilitate Tracker sales, engaging with clients and addressing their inquiries. Ensure quality control post-installation and deliver exemplary customer service.

  • Sales Advisor

    Ignition Group Contact Centre · 2014 — 2016
    Address customer inquiries by providing personalized product recommendations and relevant information. Process sales transactions with accuracy while meeting or surpassing sales targets and KPIs through teamwork.

  • Sales Administrator

    SAMSUNG Electronics S.A · 2010 — 2012
    Manage customer and sales records within the CRM system. Process sales orders and ensure timely deliveries while handling customer communication and billing activities. Provide general administrative assistance to the sales team.

  • Team Leader in Sales and Customer Service

    Huntswood
    Motivate and lead a team focused on sales and customer service. Provide training and coaching to team members while monitoring and evaluating their performance. Collaborate on strategies for sales and customer service, manage escalated inquiries, and maintain up-to-date product knowledge.

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