Ashwini
Mid-Level Customer Service & Operations Executive
Open to offersNew to PlatformAbout
Ashwini K. is a skilled professional with a strong foundation in customer service, HR, and administration. With a Master's in Commerce from Mumbai University, she has advanced her expertise through a NISM Advisory Module certification. At Taurus Asset Management Co Ltd, she excelled as a Customer Service, HR, and Admin Coordinator from 2015 to 2017. Her role involved processing transactions, managing investor queries, and coordinating with sales teams. At Old Bridge Capital Management Pvt Ltd, she further honed her skills in investor relations and investment execution. Her recent experience as an Executive for Beauty & Luxury Process at Tata Cliq and an Input Analyst at Enel X Services India Pvt. Ltd. demonstrated her versatility in operations, including automation projects and managing international billing queries. Proficiency in MS Office and multi-language skills in English, Hindi, and Marathi enhance her professional capabilities.
Experience
Input Analyst – Operations Team
Enel X Services India Pvt. Ltd. · 2023 — 2025Contributed to automation projects and worked on various platforms such as Gold, Silver, SSTM, and Energy Cap. Engaged with international contacts regarding late fees, terminations, outstanding balances, and paperless activities. Managed communications related to logins and billing services, and entered billing details into SSTM software for further processing. Adjusted tariff rates in different countries and updated these in the system.Executive For Beauty & Luxury Process
Teleperformance Voice Process · 2022 — 2023Handled calls and addressed customer queries, ensuring timely resolutions. Communicated with the backend team for problem-solving and responded to emails within the established turnaround time.Executive Investor Relations and Executive Dealer
Old Bridge Capital Management Pvt Ltd · 2017 — 2018Updated client funding records and maintained client details. Provided login information and resolved customer queries effectively. Managed documentation through customer calls and assisted clients with form filling. Supplied investors with statements of accounts and executed daily investments.Customer Service, HR & Admin Co-Ordinator
Taurus Asset Management Co Ltd · 2015 — 2017Processed transactions including time stamping purchases, redemptions, and switches. Managed investor queries and followed up with the Registrar & Transfer Agent. Checked funding of banks and updated relevant records. Coordinated with the sales team and distributors, while also providing investors with statements of accounts. Maintained employee attendance and leave records, managed daily time sheets, and handled calls. Organized conference calls across India and coordinated printing of visiting cards and employee ID cards. Prepared leave-related reports for the HR department and maintained logs for server and dealing room access.
Skills & Expertise
Education
- Master of CommerceMumbai University · — — 2015
- Bachelor of CommerceMumbai University · — — 2013
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