ASIF H.
Mid-Level Customer Support & Operations Specialist
Open to offersNew to PlatformAbout
Asif Khan. is a Customer Support & Operations professional with 13+ years of international experience across aviation, healthcare, hospitality, and contact center environments. He has consistently handled high-volume operations, managing 500+ customer interactions daily while delivering clear communication, fast resolutions, and high service standards.
At Hamad Medical Corporation, he supervised a team of 50+ staff and conducted over 350 monthly audits, ensuring compliance with safety, hygiene, and service quality standards in a fast-paced healthcare environment. His role required strong attention to detail, coordination, and process improvement.
During his time with Qatar Airways, he managed complex customer cases, including flight disruptions, escalations, and international travel coordination using Amadeus, supporting global customers with accuracy and efficiency. Earlier, at ITC Maratha, he handled front office operations, delivering premium service to VIP guests and maintaining system accuracy using Opera PMS.
He holds a Bachelor of Commerce from Mumbai University and certifications including ISO 9001:2015 Internal Auditor and TEFL. Known for his calm approach, strong communication skills, and ability to work with diverse customers, Asif is a reliable professional who takes pride in delivering consistent, high-quality customer experiences.
Experience
Duty Officer – Hospitality & Service Quality Standards
Hamad Medical Corporation (HMC) · 2020 — 2025Conducted over 350 operational audits each month to ensure compliance with hygiene, safety, and service standards for hospital hospitality services. Supervised a team of more than 50 staff and supervisors to ensure adherence to operational procedures and infection-control protocols. Prepared reports on inspection findings, dashboards, and follow-ups for management, facilitating continuous service improvement and audit readiness. Coordinated with facilities, clinical teams, and contractors to uphold service delivery aligned with JCI and ISO quality standards.Customer Service & Operations
Qatar Airways · 2015 — 2020Provided customer service at check-in, boarding gates, arrivals, and transfer desks, assisting over 500 international customers daily in a high-pressure setting. Handled complex customer cases related to flight disruptions and rebookings using Amadeus, ensuring timely resolution. Oversaw Transfer Desk operations, managing escalations, VIP, and special-assistance cases while adhering to service quality standards. Ensured accurate processing of customer requests and service actions according to operational procedures and compliance standards. Offered reservations and service support for Discover Qatar, managing bookings, visas, and customer requests in alignment with SLA standards.Front Office Team Leader / Reservations
ITC Maratha – Luxury Collection Hotel · 2013 — 2014Directed front desk and reservations operations in a luxury hotel environment, overseeing VIP guest allocations and billing accuracy, while delivering personalized guest service. Utilized Opera PMS to manage bookings and ensure rate accuracy; recognized with a promotion to Acting Senior within six months due to performance in upselling. Addressed guest concerns and service issues to preserve high levels of guest satisfaction.Customer Service Associate (UK Voice Process)
WNS Global Services · 2012 — 2012Handled over 50 daily customer interactions for a UK retail client, achieving a CRM accuracy rate of 98%. Contributed to customer retention through effective issue resolution and product upselling.
Skills & Expertise
Education
- Bachelor of CommerceMumbai University · 2018 — 2021
- Higher Secondary Certificate (HSC)Mumbai University · 2004 — 2007
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