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Aslimah M. — Mid-Level Healthcare Trainer from Philippines

Aslimah M.

Mid-Level Healthcare Trainer

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Aslimah P. is a dedicated professional with extensive experience in training, healthcare advocacy, and customer service. At Concentrix CVG Philippines, she excelled as a Trainer in Healthcare, designing and implementing structured learning programs that included classroom and virtual training focused on product knowledge, communication skills, and quality standards. Her role involved identifying skill gaps, customizing training materials, and optimizing learning experiences. As a Healthcare Advocate, Aslimah served as the primary contact for health insurance inquiries, guiding clients through complex policy details and claims processes. She demonstrated professionalism and empathy while ensuring compliance with HIPAA and privacy policies. Aslimah's background in education underpins her ability to facilitate engaging training using adult learning principles, focusing on employee development and customer satisfaction. Her skill set is complemented by strong capabilities in performance coaching, feedback, stakeholder collaboration, and documentation.

Experience

  • Healthcare Advocate

    Concentrix CVG Philippines · 2024 — 2025
    Acted as the primary contact for members needing assistance with health insurance benefits. Educated clients on policy provisions and assisted with filing claims. Investigated claim issues by coordinating with various stakeholders. Provided support during the appeal process for denied claims and reviewed medical bills for discrepancies. Demonstrated professionalism while handling health-related concerns and maintained compliance with HIPAA regulations.
  • Trainer II I Healthcare

    Concentrix CVG Philippines · 2025 — 2025
    Delivered client-focused training sessions for new hires and product updates. Facilitated engaging classroom training utilizing various learning techniques. Monitored trainee progress and recommended improvements. Prepared training materials through lectures and activities, ensuring alignment with business objectives. Supported curriculum review and evaluated training effectiveness through feedback tools.
  • Program Ready Trainer I Healthcare

    Concentrix CVG Philippines · 2023 — 2024
    Designed and delivered structured training programs to prepare new hires and upskill existing employees. Assessed learner needs and performance metrics to tailor training materials and methods. Conducted both classroom and virtual training focused on product knowledge and communication skills. Employed adult learning principles to enhance knowledge retention and practical skill application. Monitored trainee progress and provided coaching and feedback.
  • Customer Service Representative - WAH

    IQOR Philippines · 2023 — 2023
    Handled inbound customer inquiries across phone and digital channels, serving as a liaison between customers and the company. Provided accurate information regarding products and resolved customer concerns. Documented interactions and maintained customer satisfaction standards while communicating effectively with team members in a remote environment.
  • Homebased Tutor

    Bulacan Community · 2020 — 2021
    Provided home-based tutoring for children aged 6–9, delivering individualized lessons. Adapted teaching methods to the needs of each pupil, fostering an engaging learning environment.

Skills & Expertise

Education

  • Bachelor in Elementary Education
    City College of San Fernando · 2019 — 2024