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Asther A. — Mid-Level E-commerce Customer Service Specialist from Philippines

Asther A.

Mid-Level E-commerce Customer Service Specialist

Philippines Less than 1 year
Open to offersNew to Platform
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About

Asther A., based in Bong-ao, Valencia, Negros Oriental, Philippines, is a dedicated professional with over three years of experience in Customer Service and E-commerce Operations. Specializing in managing Shopee and Facebook stores, Asther delivers comprehensive Order Management and customer support, adeptly handling phone, email, and chat communications to maintain client satisfaction. As a self-employed online seller, Asther has managed end-to-end order processing, shipment coordination, and inventory accuracy while optimizing product listings to enhance sales. Additionally, Asther possesses extensive skills in Product Research, supplier communication, and Data Entry, complemented by a solid technical background with a Bachelor of Science in Information Technology from the Asian College of Dumaguete. In previous roles, Asther efficiently prepared reports and supported administrative operations, demonstrating strong attention to detail and operational precision.

Experience

  • Self-Employed Online Seller

    Shopee & Facebook · 2017 — 2020
    Oversaw comprehensive order processing, coordinated shipments, tracked deliveries, and managed refund requests. Engaged with customers through chat, email, and phone to ensure high satisfaction levels. Developed sales, inventory, and order reports for effective business oversight. Conducted product research along with competitor and market price analysis to discover potential sales opportunities. Interacted with suppliers about pricing, stock status, and order fulfillment. Ensured inventory accuracy while optimizing product listings.
  • Customer Service Representative / Technical Support Representative

    Company not specified
    Provided customer assistance via phone, email, and chat; addressed billing and technical issues effectively; and accurately documented all interactions while adhering to quality standards.
  • Job Order Office Clerk

    COMELEC
    Generated reports, maintained records, engaged in data entry, and facilitated daily administrative tasks.

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