Astrid A.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Astrid C. is an experienced Customer Service Representative and travel industry specialist with a career spanning international and domestic travel bookings, client support, and admin operations. She has worked for organizations such as All Time Awards, Royal Caribbean Cruises, Wells Fargo Enterprise Global Services, Concentrix Philippines, Teletech Philippines, Sitel, IBEX, and SPI Global, serving clients in sectors including travel, tourism, cruises, energy (solar), and financial services. Her responsibilities have encompassed inbound and outbound calls, order management, QuickBooks administration, appointment setting for solar and roofing companies, international ticketing, and group bookings. Astrid C. is adept at travel extras sales, cruise and hotel reservations, vendor coordination, and document processing such as FEDEX shipping labels. She holds a Bachelor of Science in Tourism from AMA Business Education International College of Business and Accountancy.
Experience
Customer Service Representative
ALL TIME AWARDS- Client abroad · 2024 — PresentHandles customer service and order taking through inbound and outbound calls. Utilizes QuickBooks for creating customer profiles, invoices, and purchase orders. Manages administrative tasks such as sending emails, generating FedEx shipping labels, and ordering parts from vendors, while also creating pivot tables for bulk order processing.Appointment Setter
Energy Resources (Solar Company) · 2023 — 2023Responsible for setting appointments for Solar companies as part of a part-time position.Client Support Specialist/ Appointment Setter
SMA Support Services LLC. · 2022 — 2023Engages in appointment setting for roofing companies.Customer Service Representative
Royal Caribbean Cruises · 2022 — 2022Facilitates cruise and package bookings.ECMO Intake Specialist
Wells Fargo Enterprise Global Services, LLC · 2020 — 2022Handles escalation calls and cases from customers and clients of Wells Fargo.International Travel Specialist / CSR
Concentrix Philippines · 2018 — 2020Processes both international and domestic flight bookings. Involved in selling travel extras associated with flights.Travel Representative Chat Support
Teletech Philippines · 2017 — 2017Responsible for booking and selling flight tickets, including both domestic and international options, alongside hotels and car rentals through chat support.International Travel Specialist /CSR
Sitel Philippines · 2013 — 2017Engages in domestic flight bookings and travel extras sales.International Travel Specialist /CSR
IBEX Philippines · 2011 — 2012Handles travel bookings including international ticketing sales and travel extras sales.Customer Service Representative
SPI GLOBAL · 2008 — 2010Manages local accounts and handles credit card requests and sales.Reservation/ Tourist Guide
Manila Genesis Charter and Tours · 2007 — 2008Facilitates flight and charter sales while serving as a tourist guide. Manages international bookings for flights and bus charters.
Skills & Expertise
Education
- Bachelor of Science in TourismAMA Business Education International College of Business and Accountancy
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