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Ateca V. — Junior Customer Service Specialist from Fiji

Ateca V.

Junior Customer Service Specialist

Fiji 3-6 years
Open to offersNew to Platform
Languages
English
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About

Adi Ateca V. is an experienced professional renowned for her strong communication skills and dedication to customer service roles. At Go Dirty Tours, she excelled both as an Administration Officer, managing files and coordinating meetings, and as a Tour Guide, where her strong interpersonal skills were key. During her tenure at Fiji Airways as a Customer Care Agent, she honed her ability to empathize with diverse customers, ensuring exceptional service delivery. Continuing her career, she served as a Customer Service and Sales Agent for Vivo New Zealand at Our Pacific Office, mastering active listening to tailor solutions for effective customer engagement. Most recently, as a Recruitment Customer Service Officer for First Call Recruitment, she managed candidate inquiries and supported the recruitment process, maintaining accurate records and ensuring a seamless candidate experience. Her educational background includes a focus on English, history, geography, and economics at Natabua High School, complemented by active participation in athletics and oratory competitions.

Experience

  • Recruitment Customer Service Officer

    First Call Recruitment · 2025 — Present
    Served as the initial point of contact for candidate and client inquiries, providing professional responses via phone, email, or in person. Supported the end-to-end recruitment process, maintained records in the applicant tracking system, and assisted in candidate screening and shortlisting.
  • Customer Service and Sales Agent for Vivo New Zealand

    Our Pacific Office · 2023 — 2024
    Excelled in active listening to understand customer needs, address concerns, and offer tailored solutions while enhancing the customer experience.
  • Customer Care Agent

    Fiji Airways · 2022 — 2023
    Demonstrated empathy to understand customer feelings and perspectives, essential for providing high-quality service.
  • Administration Officer

    Go Dirty Tours · 2019 — 2020
    Managed various administrative duties including file management, appointment scheduling, and meeting coordination.
  • Tour Guide

    Go Dirty Tours · 2019 — 2020
    Engaged with diverse audiences, effectively communicated interesting information, and ensured an enjoyable experience.

Skills & Expertise

Education

  • Secondary School Education
    Natabua High School · 2012 — 2016
  • Primary School Education
    Drasa Avenue School

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