Athena M.
Senior Administrative and Customer Service Operations Specialist
Open to offersNew to PlatformAbout
Athena M. is an experienced Administrative and Customer Service professional with over 7 years of expertise in recruitment, team leadership, quality assurance, and remote operations. She has spent more than 4 years supporting an Australian-based eCommerce company, evolving from a Team Leader to a Quality Auditor and Administrative Support. In this capacity, she managed customer service operations, employee administration, finance reporting, and process improvement. Athena has extensive competence in tools such as Google Workspace, Zendesk, and Gorgias and adeptly uses Slack, Zoom, and Microsoft Teams to lead and coordinate teams of up to 12 employees and supervise 5 to 8 customer service agents. Her technical skills also include AI-assisted workflow automation through tools like AppSheet and ChatGPT. Athena is seeking opportunities as an Executive Assistant or Customer Service & Operations VA to leverage her strong coordination and communication skills in supporting business operations.
Experience
Customer Service & Operations VA
Frootbat · 2022 — 2026Directed daily operations for a team of 5 to 8 customer service agents, providing coaching, individual support, and schedule management. Oversaw quality assurance by conducting weekly audits of calls, chats, and emails. Managed payroll hour consolidation and built a tracking system using Google Sheets and AppSheet for attendance management. Handled various tasks related to Zendesk inquiries, payment reviews, employee records, leave tracking, and team budget administration.Associate II, Talent Acquisition
ICCSPI - Continuum Global Solutions · 2020 — 2022Oversaw the complete recruitment cycle for high-volume healthcare representative positions, from sourcing candidates to interviewing and hiring. Utilized platforms like JobStreet and LinkedIn to maintain a candidate pipeline of approximately 50–100 prospects weekly, adjusting strategies per client account requirements.Recruiting Associate
The Results Companies · 2018 — 2020Conducted candidate interviews and screenings adhering to specific client requirements, while managing recruitment activities through an Applicant Tracking System (ATS) to ensure updated applicant information.
Skills & Expertise
Education
- Bachelor of Science in Business ManagementCavite State University - Main · — — 2018
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