Aubrey F.

Aubrey F. is a dedicated professional with extensive experience in the customer service industry across various domains. Most notably, she worked at Alorica, where she provided financial support for Citi Bank, facilitating a seamless process for credit card applications through excellent customer service and proactive communication. Transitioning to Continuum Global Solutions, she served as a Healthcare Customer Service Representative, assisting patients with prescription-related inquiries and insurance verifications. At Ibex Global Solutions, she supported customers of Michaels by handling retail and technical inquiries with a focus on enhancing the customer experience. In her role at Yngen Data Corp. with TravelPerk, she excelled as a Travel Advocate, managing end-to-end travel bookings and offering concierge-level service using systems like Amadeus. Customer service, travel booking, CRM tools, and problem-solving are key strengths, supported by extensive use of platforms like Salesforce and Zendesk.