Aubrey G.

Aubrey Grace R. is a seasoned Technical Support Manager based in Davao City, with over a decade of hands-on experience in customer service, IT support, and network troubleshooting. At Kentrone Inc, Aubrey managed technical support operations for hotel and enterprise clients, specializing in resolving complex network and guest WinFi connectivity issues while overseeing call monitoring and performance reporting. With a background as a Customer Service Representative for brands like Domino’s Pizza and Awesome OS, Aubrey has extensive knowledge of voice, chat, and email support channels. Additionally, Aubrey has provided Virtual Assistant services, including lead generation, administrative support, social media management, and the effective use of CRM tools such as GoHighLevel and Trello. Aubrey’s expertise further extends to graphic design with Canva and video editing with Adobe Premiere Pro, all supported by a HIPAA certification and advanced training in medical virtual assistance and administrative processes.