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Aubrey R. — Mid-Level Corporate Travel Support Specialist from Philippines

Aubrey R.

Mid-Level Corporate Travel Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Aubrey R. is a seasoned travel management professional with over four years of experience supporting corporate and international travel within sectors such as business process outsourcing and travel customer service. She has managed end-to-end corporate travel bookings, changes, and cancellations at organizations including Enshored, Conduent, and Teleperformance, specializing in complex, multi-leg itineraries for high-priority clients. Aubrey R. is adept at using Amadeus, Sabre, Travelfusion, Farelogix, and AXIS systems to deliver precise itinerary management and efficient solutions. Her scope has included handling traveler concerns across voice, chat, and email channels, supporting global flight bookings, loyalty program inquiries, and providing cost-effective travel options. She holds a Bachelor of Arts in Sociology and Anthropology from Mindanao State University.

Experience

  • Customer Care, Business Travel Support

    Enshored · 2024 — 2026
    Oversaw corporate and international travel arrangements, processing bookings, modifications, and cancellations using Amadeus, Travelfusion, and Farelogix for high-priority clients with complex itineraries.
  • Airline Customer Experience Associate II (Chat Support)

    Conduent · 2023 — 2024
    Supported global flight reservations and schedule adjustments through the AXIS system, addressed loyalty program questions, and handled ticket changes for customers while managing escalated issues via chat.
  • Customer Service Representative, Travel (Voice Account)

    Teleperformance · 2021 — 2022
    Assisted clients with domestic and international travel needs, including flight and hotel bookings, itinerary management, and cancellations, relying on Amadeus and Sabre to deliver cost-effective solutions.
  • Customer Service Associate (Voice Account)

    The Results Cx · 2019 — 2020
    Responded to customer billing and subscription inquiries, processed account updates, and delivered basic technical support, ensuring prompt and accurate resolution of reported issues.

Skills & Expertise

Education

  • Bachelor of Arts in Sociology and Anthropology
    Mindanao State University · 2014 — 2018

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