Audel M.
Senior Virtual Assistant and Administrative Support Specialist
Open to offersNew to PlatformAbout
Audel M. is a seasoned Virtual Assistant and Administrative Support Professional with over a decade of experience, excelling in domains like customer service, workforce management, and remote support. At Movate in Taguig City, as a Workforce Analyst, she honed her analytical skills and data accuracy by monitoring performance metrics and optimizing staffing. Previously, she served as a Collection and Sales Specialist, resolving complex customer issues and managing high-volume calls. Her expertise extends to tools like Microsoft Office and Canva, reflecting in roles at Sutherland Global Services and JHVA Outsourcing. In these capacities, she delivered stellar customer service and facilitated smooth operations with skills in data entry and CRM management. Audel remains committed to organizational efficiency and resource optimization across various industries.
Experience
Workforce Analyst
Movate · 2023 — 2025Monitored metrics regarding workforce performance and productivity. Prepared and maintained operational reports on a daily, weekly, and monthly basis. Managed staffing requirements and schedules to align with business objectives. Analyzed workforce data, offering suggestions for process enhancements. Collaborated with team leaders and management to optimize resource allocation, maintaining accurate reports and records through Excel and other reporting tools.Collection and Sales Specialist
Movate · 2022 — 2023Engaged with customers about account balances and payment arrangements. Ensured precision in customer records and documentation. Handled customer concerns while adhering to company policies. Managed a high volume of calls, sustaining quality standards throughout interactions. Applied persuasive communication for negotiation and upselling. Maintained accurate customer records and transaction documentation in company databases, resolving complex complaints in a professional manner.Customer Service Representative
Sutherland Global Services · 2018 — 2021Provided outstanding customer support via phone, email, and chat. Efficiently resolved inquiries while achieving high satisfaction ratings and documented interactions accurately within company systems. Assisted customers with account management and technical issues.Virtual Assistant in Real Estate
JHVA Outsourcing · 2017 — 2018Delivered remote administrative support to clients. Managed email correspondence alongside calendar scheduling. Conducted data collection and online research. Executed data entry and updates to databases with precision. Assisted in document preparation and report generation, utilizing knowledge of CRM and collaboration platforms such as Podio, Slack, FreedomSoft, and Scorecard. Created basic graphic designs using Canva and Adobe Photoshop.Administrative Support Staff
Southern Luzon Technological College Foundation, Inc. · 2015 — 2017Maintained records for students and the office. Prepared reports, correspondence, and other administrative documents. Assisted in scheduling, filing, and coordinating office activities. Supported daily administrative operations and addressed customer inquiries.
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