Audy R.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Audy R. is an experienced professional in the logistics and hospitality industries, with a degree in Business Logistics from Universitas Logistik dan Bisnis Internasional. She currently thrives as a Waitress at Dg. Sija Coffee Shop in South Sulawesi, where she manages over 100 customer interactions daily and ensures precise cash register operations. Previously, Audy excelled as a Booking Operation Center Specialist at Deliveree On-Demand Logistics in South Jakarta, mastering the art of processing multiple customer orders per hour and delivering high-quality customer support across various channels. During her internship at PT DSV Solutions Indonesia, she honed her skills in export-import processes by assisting with customs declarations and utilizing the customs excise system, CEISA 4.0. Her education is complemented by analytical and communication skills, proven by her strong performance in both logistics and customer service realms, alongside competencies in Google Workspace, MS Office, and CRM systems.
Experience
Waitress
Dg. Sija Coffee Shop · 2026 — PresentProvided fast and friendly service to over 100 customers each day in a high-volume coffee shop, focusing on customer satisfaction and repeat orders. Handled cash register duties, including payment processing and daily reconciliation with complete accuracy. Ensured the cleanliness and organization of work areas in compliance with health and safety standards.Booking Operation Center Specialist
Deliveree On-Demand Logistics · 2024 — 2026Processed 5-6 customer orders each hour, ensuring prompt and accurate fulfillment in a dynamic work environment. Provided customer support through inbound and outbound calls, live chats, and emails, closely following standard operating procedures to guarantee consistent service quality. Addressed inquiries from customers and drivers with precision and professionalism, delivering effective solutions aligned with service standards.Export-Import Staff
PT DSV Solutions Indonesia · 2024 — 2024Assisted in the preparation of customs declarations BC 1.6 and BC 4.0. Utilized the customs excise system (CEISA 4.0) effectively. Conducted formal visits to Customs Excise Offices including Kanwil Jatim I, KPPBC TMP B Gresik, Kantor Bea Cukai Mojokerto, and Kanwil Jabar.
Skills & Expertise
Education
- D4 - Business LogisticsUniversitas Logistik dan Bisnis Internasional (ULBI) · 2020 — 2024
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