Augustina C.

Augustina C. is a seasoned Customer Success and Virtual Support professional with over nine years of experience in enhancing customer retention and engagement for global clients. She has been recognized for her ability to build trust swiftly and manage high call volumes while improving operational efficiency. In her latest role as an Onboarding Operations Specialist at Deel, Augustina managed onboarding journeys for mid-sized business clients, collaborating with cross-functional teams to ensure seamless platform adoption. Her proactive approach in identifying workflow gaps led to significant improvements in customer experience and internal productivity. At Teams, she excelled as a Customer Service Representative, transforming inquiries into appointments, and reducing no-shows through effective follow-ups. Augustina's technical proficiencies include expertise in CRM systems, such as Salesforce and HubSpot, facilitating precise record maintenance and communication efficiencies. With academic credentials in Business Administration and Tourism & Hospitality, she combines her educational background with practical customer service acumen to foster long-term relationships and drive business growth.