AULIA D.

Aulia D. is a Software Quality Assurance and Customer Success Specialist based in Jakarta Selatan, Indonesia, with hands-on experience in the technology and education sectors. At PT Mitreka Solusi Indonesia, she expertly identified and resolved software defects, developed comprehensive test plans, and collaborated with cross-functional teams to ensure a 95% rate of on-time, high-quality software releases. Previously, as a Customer Success Specialist at PT Yureka Edukasi Cipta, Aulia D. maintained a 95% customer satisfaction rate by leading teams to expedite issue resolution and increasing upsell opportunities by 25% using quality monitoring, bug tracking, and data analysis skills. She holds a Bachelor of Information Systems with Honors from Andalas University, where she completed a capstone project focused on data analytics for local businesses, further strengthening her expertise in manual testing and test case design.