Avery M.
Senior Corporate Health Manager
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Avery N. is an accomplished professional in the South African insurance and healthcare sectors, with a proven record spanning client service, team leadership, and business management. Beginning at Old Mutual as a Client Service Consultant, Avery advanced through increasingly responsible positions at Discovery Health, including Health Professional Team Leader and Escalation CRM, where they managed resolutions for escalated complaints and led operational teams. At Liberty Life, Avery operated as a Financial Advisor, handling client portfolios, financial needs analysis, and advising on products such as retirement planning and insurance. Moving to Hippo Advisory Services, Avery excelled in both Sales Manager and Business Manager roles, focusing on performance management, data analysis, and strategic staff development. Currently, as Corporate Health Manager at Agile Alternative Business Solutions, Avery leads teams, manages client portfolios, executes sales strategies, and ensures high service standards for corporate health clients.
Experience
BUSINESS MANAGER
HIPPO ADVISORY SERVICES · 2021 — 2024Oversaw operational results, guided sales managers for operational efficiency, and implemented strategies to enhance revenue generation.Corporate Health Manager
AGILE ALTERNATIVE BUSINESS SOLUTIONS · 2024 — PresentManaged client portfolios and team resources, conducted performance reviews, and developed sales strategies while maintaining high client satisfaction.SALES MANAGER
HIPPO ADVISORY SERVICES · 2018 — 2021Analyzed sales data for operational results, led and coached sales consultants to improve retention and performance, and ensured effective staff resourcing.FINANCIAL ADVISOR
LIBERTY LIFE – WEALTH SOLUTIONS CAPITAL · 2016 — 2017Sourced clients and conducted comprehensive financial needs analysis, advised on suitable products, and managed client portfolios, including underwriting and claims processing.HEALTH PROFESSIONAL TEAM LEADER
DISCOVERY HEALTH · 2015 — 2016Coached and motivated a team to achieve high performance standards, managed ongoing communication between management and staff, and ensured quality assurance processes were followed.ESCALATION, ADMIN & WIC TEAM LEADER
DISCOVERY HEALTH · 2014 — 2015Led a team to enhance service delivery, supervised staff performance management, and conducted quality audits while ensuring operational efficiency.ESCALATION CRM
DISCOVERY HEALTH · 2013 — 2014Resolved escalated complaints from intermediaries and members, managed challenging client interactions, and tracked daily and weekly statistics to identify service failures.CLIENT SERVICES TEAM LEADER
DISCOVERY HEALTH · 2012 — 2013Developed and motivated a team for optimum performance, managed staff performance evaluations, and maintained communication between management and team members.HEALTH PROFESSIONAL CONSULTANT
DISCOVERY HEALTH · 2011 — 2012Addressed queries from doctors, hospitals, and providers, resolved account-related inquiries, and facilitated direct payment arrangements along with claims queries.CLIENT SERVICE CONSULTANT
DISCOVERY HEALTH · 2010 — 2011Handled Discovery Core query calls, engaged in client liaisons, and resolved issues, assisting with escalations from brokers and franchises.CLIENT SERVICE CONSULTANT
OLD MUTUAL · 2008 — 2010Served as a front line consultant, managed back-office capturing, and performed receptionist duties including switchboard operations and internal CRM.
Skills & Expertise
Education
- Matriculated with ExemptionHoly Family College · — — 2006
- National Certificate in Long Term Insurance NQF 4INSETA
- Wealth Management NQF 5INSETA
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