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Avkesh P. — Mid-Level Retention Specialist from United Arab Emirates

Avkesh P.

Mid-Level Retention Specialist

United Arab Emirates 6+ years
Open to offersNew to Platform
Languages
EnglishHindi
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About

Avkesh P. is an accomplished professional with a solid background in customer support and retention. With a Bachelor of Business Management from the Karvali Group of Colleges, Mangalore, he has honed his skills across diverse industries. At Teleperformance Ltd (Adobe), Avkesh served as a Retention Specialist where he excelled in building customer relationships and identifying upselling opportunities. His tenure at Tech Mahindra Ltd. (Google) as a Customer Support & Quality Analyst and earlier as a Customer Support associate enhanced his capabilities to develop and execute customer retention strategies. At Sutherland Global Services (Uber), Avkesh focused on upselling and improving customer satisfaction. His expertise includes utilizing Microsoft Office, Adobe Premier Pro, and customer engagement techniques. Avkesh is fluent in five languages and is based in Dubai, where he continues to leverage his skills to enhance client experiences and business outcomes.

Experience

  • Retention Specialist

    Teleperformance Ltd (Adobe) · 2019 — 2023
    Cultivated relationships with current customers while proactively addressing concerns to mitigate churn. Analyzed customer feedback to discover improvement areas and identified upselling and cross-selling opportunities. Worked closely with the customer success team to enhance customer satisfaction and drive long-term success.

  • Customer Support & Quality Analyst

    Tech Mahindra Ltd. (Google) · 2017 — 2018
    Performed customer support functions while undertaking additional responsibilities related to quality analysis.

  • Customer Support

    Sutherland Global Services (Uber) · 2016 — 2017
    Recognized and pursued upselling and cross-selling opportunities to enhance customer retention. Monitored customer satisfaction levels and initiated strategies for overall improvement. Provided customers with training and resources to optimize product utilization, while regularly conducting surveys to assess satisfaction and gather feedback.

  • Customer Support

    Tech Mahindra Ltd. (Google) · 2013 — 2016
    Designed and implemented strategies to retain customers and boost loyalty. Established strong relationships with customers to better understand their needs. Engaged proactively with at-risk customers to resolve issues and prevent churn, while utilizing customer data to pinpoint trends and improvement opportunities.

  • Store Assistant & Stock Maintenance

    Saraiwwalaa Agree Refineries Ltd.
    Supported customers by assisting with product inquiries and delivering high-quality service. Maintained an organized store environment by ensuring that shelves were well-stocked and visually appealing. Handled merchandise by receiving, unpacking, labeling, and pricing products accurately. Monitored and replenished inventory levels in accordance with store standards and facilitated the returns, exchanges, and refunds processes with outstanding customer service.

Skills & Expertise

Retention SpecialistCustomer SupportCustomer ServiceYouTube Specialist

Education

  • BBM
    Karavali Group of Colleges
  • Intermediate
    Govinda Dasa College
  • SSC
    Bertrand Russell English Medium High School

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