Avuyile H.

Avuyile M. is an accomplished Contact Centre Team Leader with significant experience in contact centre operations, particularly in Cape Town and Durban. Known for a strategic approach to team leadership, Avuyile has excelled at IGT Solutions by monitoring team performance and providing real-time feedback to optimize service delivery. At Huntswood, Avuyile leveraged strong sales and negotiation skills to exceed targets through effective inbound and outbound call handling. Prior to that, as a Customer Service Agent at Nutun and a Retentions Agent at CCI, Avuyile honed the ability to efficiently resolve customer concerns and retain clients through tailored solutions and advanced objection handling techniques. Armed with a BA in Development and Management from North-West University and additional certifications in Occupational Health and Safety, TEFL, and Digital Marketing, Avuyile demonstrates proficiency in CRM and call centre software alongside strong leadership capabilities.