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Axl M. — Mid-Level DNS and Email Support Specialist from Philippines

Axl M.

Mid-Level DNS and Email Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Axl M. is a committed Analyst with a keen eye for detail and a proven track record in both sales and technical support. Experienced as a Sales Associate at Sutherland GoDaddy, Axl expertly managed DNS troubleshooting and email configurations, resolving complex issues involving MX records, SPF, DKIM, and DMARC setups. His technical acumen is further demonstrated by his proficiency in SQL and DNS management, honed during his tenure with companies like Uber Tech and AT&T ISM. In addition, Axl successfully developed SEO strategies that significantly increased organic traffic by 45%, showcasing his abilities in digital marketing strategies. With a Bachelor's degree in Information Technology from City College of San Fernando, Axl has a solid foundation in programming, Cisco networking, and database management. His diverse experience reflects a strong ability to handle complex customer service tasks and optimize network performances, all while maintaining a professional manner and calmness under pressure.

Experience

  • Sales Associate-CS Phone

    Sutherland GoDaddy · 2024 — Present
    Provided technical support for email issues including configuration and spam filtering. Specialized in diagnosing MX record misconfigurations and ensuring optimal email deliverability through SPF, DKIM, and DMARC setups. Guided customers in troubleshooting email issues with both GoDaddy and third-party services.
  • Community Operations Specialist II

    Uber tech · 2021 — 2024
    Managed various concerns regarding Uber accounts for drivers, riders, and restaurant owners. Handled escalated customer issues while providing solutions to enhance operational efficiency. Developed forecasts for restaurants based on in-app analytics.
  • Sales Associate

    AT&T ISM · 2020 — 2020
    Assisted with IP address allocations and DNS configurations to support network performance. Addressed customer inquiries on billing and technical issues, utilizing over 50 operational tools. Provided exceptional customer service and helped clients with system setups.
  • Customer Service Representative

    VXI Global Solutions · 2019 — 2020
    Responded to customer communications regarding technical issues and ensured compliance with service-level agreements. Collaborated with marketing for promotional campaigns and streamlined order fulfillment processes.
  • Data Analyst

    TaskUs · 2017 — 2019
    Maintained product knowledge while supporting sales efforts and responding to customer inquiries on eBay. Conducted troubleshooting for account issues and provided solutions for fraud-related concerns. Engaged with customers to enhance their understanding of product features.

Skills & Expertise

Education

  • Bachelor's, Information Technology
    CITY COLLEGE OF SAN FERNANDO · — — 2017