Ayabonga M.
Enterprise Systems Engineer
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About
Ayabonga M. is an accomplished Enterprise Systems Engineer with over six years of experience in delivering extensive infrastructure and cloud solutions, primarily within the public sector. Specializing in Microsoft 365 and cloud infrastructure, he has consistently supported over 1,800 users by managing Microsoft 365, Microsoft Entra ID, Azure, and Windows Server. Ayabonga showcases proficiency in Identity & Access Management (IAM), ensuring regulatory compliance and secure lifecycle management across hybrid environments. In his role at the Department of Forestry, Fisheries and the Environment, he excelled in maintaining 95%+ SLA compliance, resolving up to 40 ServiceNow requests daily while optimizing collaboration through platforms like Microsoft Teams and Cisco Webex. His experience spans cross-border projects in South Africa, Canada, India, and Thailand, where he collaborated with international stakeholders to implement digital transformation initiatives and secure communication systems.
Why hire me
I offer over six years of enterprise IT experience supporting 1,800+ users across systems engineering, Microsoft 365, cloud infrastructure, identity and access management, modern workplace technologies and IT service operations. I combine strong technical capability with a proven record of resolving 25–40 daily ServiceNow requests while maintaining 95%+ SLA compliance. Employers can rely on me to take ownership, solve problems proactively and deliver secure, reliable technology services with minimal supervision. I have supported Microsoft Entra ID, Active Directory, Intune, Azure, Windows Server, Exchange Online and collaboration platforms, while coordinating enterprise projects with Microsoft, SITA and international stakeholders. I bring technical depth, customer focus, adaptability and a continuous-improvement mindset that directly contributes to operational resilience, productivity and business success.
Experience
ENTERPRISE SYSTEMS ENGINEER
Department of Forestry, Fisheries and the Environment (DFFE) · 2023 — 2025Administered Microsoft 365, Entra ID, Azure, and Windows Server to support over 1,800 users while managing 25–40 daily ServiceNow requests and maintaining 95%+ SLA compliance. Enhanced identity governance with Active Directory, RBAC, and MFA to improve secure user lifecycle management. Optimized services across Microsoft 365 platforms including Exchange Online, SharePoint Online, and Teams to boost collaboration and productivity. Ensured infrastructure resilience through effective management of Windows Server and SQL Server environments. Coordinated various transformation programs, working with Microsoft, SITA, and stakeholders from multiple international locations. Supported hybrid operations through technologies such as Microsoft Teams and Cisco Webex, facilitating effective communication. Created operational reports and governance documentation to provide actionable insights for service improvement.ENTERPRISE IT SYSTEMS ADMINISTRATOR (CONTRACT)
Boston City Campus & Business College · 2021 — 2023Managed Microsoft 365, Windows Server, and Active Directory for over 1,200 users, enhancing identity management and improving technical support reliability. Oversaw tenant services, including administration of Exchange Online, SharePoint Online, and Microsoft Teams, which bolstered digital collaboration capabilities. Strengthened identity services through effective management of Active Directory and Microsoft Entra ID, improving secure access for users. Conducted optimization of infrastructure components, including SQL Server, DNS, and DHCP, while resolving technical issues proactively. Coordinated ICT projects and technology deployments, ensuring operational readiness for critical service migrations. Delivered remote support and facilitated collaboration with tools like Microsoft Teams and Zoom. Developed documentation and operational reports improving service quality and governance compliance.IT SUPPORT INTERN
Boston City Campus & Business College · 2019 — 2021Provided first-line technical support for Microsoft 365 and Windows devices to over 1,200 users, ensuring efficient incident resolution while maintaining high service availability. Assisted with identity administration tasks, including user provisioning and access validation through Active Directory. Configured enterprise endpoints by deploying operating systems and Microsoft applications, validating installs, and troubleshooting issues. Supported senior engineers in administration of Windows Server and SQL Server, reinforcing platform stability. Maintained asset registers and documentation to ensure governance compliance and efficient service desk knowledge management.
Skills & Expertise
Education
- Advanced Diploma in Information Resource Management (NQF Level 7)University of South Africa (UNISA) · — — 2026
- National Diploma in Systems Development (NQF Level 6)Boston City Campus & Business College · — — 2021
- National Senior Certificate (Matric)Executive Academy · — — 2014
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