Ayako M.
Mid-Level AI Content & Audio Evaluation Specialist
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Ayako M. is an accomplished professional within the AI and quality assurance sector, specializing in AI Content & Audio Evaluation and QA for the Japanese market. Based in Kuala Lumpur, she has a proven track record in conducting A/B testing and RLHF workflows to evaluate AI-generated content with precision. Her career at Turing as an AI Content & Audio Evaluation Specialist involved careful assessment of Japanese speech samples, identifying phonetic deviations, and enhancing model naturalness. Ayako has a solid foundation in Japanese Linguistic Analysis and a deep understanding of content safety, honed from her role at Concentrix Malaysia where she analyzed Japanese-market content for quality assurance. Furthermore, her tenure at Teleperformance and as an IT translator has enriched her capability in multilingual communication and content moderation, ensuring she delivers clarity-focused reports synonymous with high standards of QA auditing. Ayako's career is bolstered by certifications such as NLP Practitioner and TOEIC 850, which underline her commitment to linguistic precision and effective communication.
Experience
AI Content & Audio Evaluation Specialist
Turing · 2025 — 2025Performed A/B evaluations of AI-generated audio and text utilizing RLHF, Audio Evaluation, and Binary Preference frameworks. Generated structured evidence reports to assess correctness, clarity, informativeness, and nativeness of Japanese speech samples. Identified phonetic deviations such as pitch, intonation, and unnatural prosody while providing actionable suggestions for model improvement. Addressed issues related to reasoning gaps, instruction adherence, and output inconsistencies, all while maintaining strict confidentiality and high productivity standards.Quality Assurance Evaluator
Concentrix Malaysia, Kuala Lumpur · 2024 — 2025Conducted quality audits for content moderation specific to the Japanese market. Provided structured QA feedback alongside standardized error categorization. Analyzed accuracy trends and identified root causes to facilitate operational improvements. Successfully completed the full redeployment period with positive evaluation outcomes.Contents Review Analyst
Concentrix Malaysia, Kuala Lumpur · 2023 — 2024Reviewed short-form mobile video content to eliminate objectionable or policy-violating elements. Ensured accurate implementation of community guidelines concerning bullying, hate speech, and safety policies.Contents Review Analyst
Teleperformance Malaysia, Penang · 2019 — 2024Eliminated harmful expressions from SNS content and flagged materials for AI learning applications. Improved analytical accuracy and productivity while enhancing time-management skills. Worked closely with multilingual teams to maintain consistency across markets.IT Translator
Life Insurance Companies · 2018 — 2019Assisted IT engineers by providing precise Japanese-English translations of technical documentation. Ensured adherence to electronic documentation standards and handled daily translation tasks in coordination with vendors.Chemical Compliance Staff
Evonik Japan Co., Ltd · 2017 — 2018Managed the entry and updating of SAP EHS compliance records. Created SDS sheets and labels as required by internal users and adapted to workflow systems to bolster team productivity.Pharmacovigilance Data Entry
Bristol-Myers Squibb Co., Ltd · 2017 — 2017Input adverse drug reaction case data into safety databases. Translated case report forms from English to Japanese and performed zero-level reviews to assist in reporting decisions for the PMDA.Customer Service Centre
SAP Japan Co., Ltd · 2014 — 2017Provided support to both internal and external clients while processing IT user requests utilizing SAP Solution Manager. Coordinated interactions with vendors to ensure a satisfactory customer experience.News Translator
Japan Chemical Fibre Association · 2012 — 2014Researched and compiled reports on global topics related to the chemical fiber industry. Translated and proofread news materials from English to Japanese and coordinated the production of the annual industry handbook.Group Secretary / Assistant
Amway, Tetra Pak, Eaton Filtration · 2005 — 2011Provided administrative support and managed scheduling for business teams. Developed tools in Excel and Access to enhance productivity and performance tracking, along with managing inventory, purchasing, and licensing updates.
Skills & Expertise
Education
- Associate of ArtsMeiji University · 1993 — 1997
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