Ayena M.
Mid-Level Training and Development Coordinator
Open to offersNew to PlatformAbout
Ayena M. is a seasoned Training & Development Professional with a comprehensive background in employee development and client advocacy. With a career spanning several influential roles at VXI Global Holdings, INC., she has overseen training departments, delivering programs aligned with both operational and client needs. Her expertise as a Training Supervisor involved managing training logistics, implementing capacity plans, and executing tactical decisions based on training performance data. As a Strategic Vendor Master Trainer, she elevated trainer development through classroom observations and coaching, while ensuring consistency in knowledge transfer. Currently, at Our World Energy, as a New Client Advocate, Ayena supports new client onboarding and coordinates cross-functional communication in the renewable energy sector, ensuring compliance and efficient resolution of inquiries. She also holds a Bachelor’s degree in Education from Philippine Normal University and various certifications that underscore her commitment to professional growth and excellence.
Experience
Training Supervisor
VXI Global Holdings, INC. · 2024 — 2025Oversee training department activities to deliver programs that meet individual, operational, and client needs. Communicate client training requirements to relevant departments and guide the implementation of necessary initiatives. Manage training ramp-up plans, monitor timelines, and facilitate on-the-job training logistics to align with company and client deliverables. Analyze training effectiveness through performance metrics and plan for ongoing training based on operational feedback.New Client Advocate
Our World Energy · 2025 — PresentSupport the onboarding of new clients within the renewable energy sector, ensuring effective cross-functional coordination. Serve as a main contact for internal stakeholders to provide timely information and assistance. Facilitate communication across departments to ensure client-related processes are accurate and efficient. Monitor and manage documentation to comply with requirements and support timely execution.Strategic Vendor Master Trainer
VXI Global Holdings, INC. · 2023 — 2024Focus on trainer development through classroom observations and coaching. Assess and identify vendor training needs, creating tailored strategies to enhance operational efficiency, customer experience, and service quality. Train and certify vendor trainers to maintain consistent knowledge transfer while ensuring adherence to company standards. Develop and revise training materials such as e-learning modules and hands-on training sessions.Training Specialist
VXI Global Holdings, INC. · 2022 — 2023Provide training for New Hires, Progression, and Enhancement on all facets of client projects, including both soft and technical skills in various class sizes. Supervise trainees during their learning period and create supplementary communication and training materials.Trainer/Coach
51 Talk · 2017 — 2022Conduct onboarding training for new teachers, imparting necessary skills and processes. Generate weekly and monthly reports on overall performance of the company's service providers, alongside analyzing daily data related to service provider performance.Support Specialist
Convergys · 2016 — 2017Act as the first point of contact for mobile service customers, managing their accounts and updating details to ensure accuracy. Provide timely resolutions to enhance customer satisfaction.Support Specialist
VXI Global Holdings, INC. · 2014 — 2016Answer and direct phone calls while processing customer transactions over the phone. Maintain records of customer interactions and handle account documentation, ensuring confidentiality of organizational information.High School and Grade School Teacher
Company not specified · 2009 — 2014Plan, prepare, and deliver Science lessons for students, catering to their educational needs and abilities. Organize meetings and produce detailed minutes of discussions.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in General SciencePhilippine Normal University · — — 2009
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