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Ayena M. — Mid-Level Client Advocacy & Training Specialist from Philippines

Ayena M.

Mid-Level Client Advocacy & Training Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Ayena M. is a seasoned Training & Development Professional and Client Advocate with extensive experience in employee development, stakeholder communication, and onboarding within remote environments. With key roles at VXI Global Holdings, INC, she served as a Training Supervisor, managing the implementation and oversight of comprehensive training programs, including capacity planning and tactical decision making based on data analysis. Her role as Strategic Vendor Master Trainer emphasized assessing vendor training needs and enhancing trainer development through strategic initiatives and maintaining high service quality. Continuing her advocacy in the renewable energy sector, she currently supports new client onboarding at Our World Energy, ensuring smooth communication, compliance, and resolution of inquiries. Ayena holds a Bachelor of Secondary Education with a major in General Science and is a Licensed Professional Teacher, complementing her professional expertise with capabilities in MS Excel, leadership, and various technical support arenas.

Experience

  • Training Supervisor

    VXI Global Holdings, INC. · 2024 — 2025
    Oversee activities within the Training department to deliver programs that meet individual, operational, and client needs. Receive client instructions regarding training requirements, communicate these to relevant departments, and guide the implementation of necessary programs. Manage training timelines, on-the-job requirements, headcount, logistics, and associated deliverables. Make tactical decisions based on training data, including pass-fail thresholds and class attrition, and plan for ongoing training through needs assessments and feedback.

  • New Client Advocate

    Our World Energy · 2025 — Present
    Support the onboarding of new clients and coordinate cross-functional efforts in the renewable energy sector. Ensure effective communication and accurate documentation while resolving inquiries between internal teams and external partners. Act as the main contact for internal stakeholders, facilitating cross-department communication for streamlined client processes. Monitor documentation flow to ensure compliance and timely execution, alongside assisting with administrative tasks and managing escalations.

  • Strategic Vendor Master Trainer

    VXI Global Holdings, INC. · 2023 — 2024
    Focus on the development of trainers by conducting classroom observations and providing coaching. Evaluate vendor training needs and create strategies aimed at enhancing operational efficiency, customer experience, and service quality. Certify vendor trainers to ensure consistency in knowledge transfer and compliance with company standards. Develop and maintain various training materials, including e-learning modules and hands-on sessions.

  • Training Specialist

    VXI Global Holdings, INC. · 2022 — 2023
    Facilitate New Hire, Progression, and Enhancement training related to client projects, covering both soft and technical skills for class sizes of up to 25. Supervise agents during their training periods and develop non-classroom communication and training materials.

  • Trainer/Coach

    51 Talk · 2017 — 2022
    Conduct onboarding training for new teachers, focusing on skill and process development. Provide reports on the overall performance of the company's service provider and perform daily data analysis related to service provider effectiveness.

  • Support Specialist

    Convergys · 2016 — 2017
    Serve as the initial contact for mobile service customers, handling account inquiries and updates. Ensure customer satisfaction by providing responsive and effective resolutions.

  • Support Specialist

    VXI Global Holdings, INC. · 2014 — 2016
    Answer phone calls and direct inquiries as necessary. Process customer accounts and money transfers over the phone while maintaining accurate records of interactions and ensuring confidentiality.

  • High School and Grade School Teacher

    Company not specified · 2009 — 2014
    Plan and deliver Science lessons tailored to students' educational needs and abilities. Organize meetings and document minutes while adapting teaching strategies based on student achievement.

Skills & Expertise

Training and EducationBookkeepingSales SupportYouTube SpecialistCustomer ServiceEmployee Onboarding

Education

  • Bachelor of Secondary Education Major in General Science
    Philippine Normal University · — — 2009