Ayra M.
Mid-Level Customer Service & Administrative Professional
Open to offersNew to PlatformAbout
Ayra Mae T. is an experienced professional with a proven track record across customer service, administration, sales, and property management in industries such as fashion retail, automotive technology, real estate, e-commerce, hospitality, and healthcare support. As an Executive Assistant & Sales Team Leader at Imperial The Label in Miami, Ayra streamlined customer service from inquiry through production, handled B2B and B2C sales, managed order processing and inventory procurement, and performed administrative tasks for the executive team. At BlackboxMyCar, she delivered live support and managed orders using Shopify, while at Wooble Investments Inc., she oversaw Airbnb and VRBO bookings and supervised maintenance teams. Her earlier roles included sales management with CRM systems like Hubspot and appointment setting in the healthcare sector. Ayra holds a BS in Tourism Management from the Polytechnic University of the Philippines.
Experience
Executive Assistant & Sales Team Leader
Imperial The Label · 2024 — 2026Assisted customers throughout the entire process, from inquiry to production. Built quotes, sent invoices, and conducted follow-ups. Created work orders while ensuring all information was accurately recorded and necessary files were attached. Coordinated with the production team and designers regarding order concerns. Engaged with both B2C and B2B customers. Managed administrative tasks assigned by the CEO and ordered inventory items from suppliers.Sales and Support Specialist
BlackboxMyCar · 2022 — 2024Responded to customer inquiries and concerns through live chat, email, and phone calls. Created orders utilizing Shopify and processed customer RMA requests.Property Management Assistant
Wooble Investments Inc. · 2022 — 2023Oversaw maintenance and housekeeping teams to ensure timely completion of job orders. Addressed inquiries, complaints, and requests from guests. Managed Airbnb and VRBO listings via the Hostaway account.Sales Representative
Sawblade Australia · 2022 — 2023Conducted outbound emails and phone calls to follow up with customers. Organized and updated the customer database within the CRM (Hubspot). Developed B2B proposals and attained three deals daily.Appointment Setter
Diabetics Need You · 2021 — 2022Managed inbound and outbound calls and texts. Performed cold calling and data entry tasks. Handled appointment setting and organized customer information in CRM systems, including Hubspot and Pipedrive.Reservation Officer
The Manila Hotel · 2018 — 2021Managed guest inquiries via email and phone. Oversaw guest reservations and ensured accurate information entry into the system. Responded to guest requests while offering additional services as needed.
Skills & Expertise
Education
- BS in Tourism ManagementPolytechnic University of the Philippines · — — 2018
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