169 viewsTalent
Ayush J. — Mid-Level Recruitment Operations Analyst from India

Ayush J.

Mid-Level Recruitment Operations Analyst

India 3-6 years
Open to offersNew to Platform
Languages
EnglishHindi
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Ayush J. is an experienced Sales Operations Analyst with over 4 years of hands-on expertise optimizing recruitment processes and managing client relationships in the US staffing industry. Based in Delhi, India, Ayush has excelled at ATS management, process improvement, and workflow optimization at Maxonic, overseeing 50+ active client portfolios and coordinating recruiter allocation for 30+ concurrent job requisitions. His efforts have led to tangible results, such as reducing operational errors by 15% and achieving 95% client satisfaction through structured communication and compliance. Previously, Ayush supported customer satisfaction as a Customer Service Representative at Amazon and provided technical support for AT&T mobile users at Concentrix. With a strong educational background in Human Resource Management and Computer Applications, and proficiency in CRM & recruitment tools and SQL, Ayush continues to drive operational efficiency within staffing and customer service domains.

Experience

  • SALES OPERATIONS ANALYST

    MAXONIC · 2021 — Present
    Oversaw active client portfolios by maintaining data governance and record accuracy in US staffing. Coordinated recruiter allocation for job requisitions, monitored workflow optimization, and ensured ATS-optimized job postings across hiring platforms. Managed client communication, tracked compensation agreement compliance, and processed candidate profiles to align with client job specifications.
  • CUSTOMER SERVICE REPRESENTATIVE

    AMAZON · 2020 — 2021
    Handled live chat inquiries for Amazon US accounts, addressing customer issues such as returns and exchanges in line with Amazon SOPs. Sustained compliance with service standards and quality guidelines while maintaining accurate and consistent resolution of requests.
  • TECHNICAL ADVISOR

    CONCENTRIX · 2019 — 2020
    Provided technical support via live chat to AT&T mobile network users, managing multiple chats concurrently. Delivered technical guidance aimed at improving customer satisfaction.

Skills & Expertise

Education

  • Post Graduate Diploma in Human Resource Management
    Symbiosis Centre For Distance Learning · 2021 — 2023
  • Bachelor's in Computer Applications
    Institute of Innovation in Technology And Management (IITM) Affiliated with Guru Gobind Singh Indraprastha University · 2016 — 2019

Interested in this professional?

Sign in as an employer to save this profile or invite Ayush J. to a job.

Sign in as an employer