Azam N.
Mid-Level Banking Operations Specialist
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Azam N. is an accomplished Operations and Administrative professional with over a decade of experience in optimizing workflows and enhancing operational efficiency across banking, accounting, and regulated environments. With a career marked by roles at the Royal Bank of Canada, Azam has demonstrated expertise in managing end-to-end operational processes for high-value institutional accounts, ensuring stringent compliance and service efficiency. During his tenure at RBC, he excelled in roles such as Major Account Specialist and Operations Specialist – Investigations, where he identified workflow inefficiencies, implemented process improvements, and conducted root-cause analysis for operational risk management. His background is enriched by experience as an Accounting Technician at MACKISEN Consultation Inc., along with a Master of Science in Food Science & Technology. Licensed as a Residential Realtor in British Columbia, he brings an operational mindset with a burgeoning interest in real estate. Proficient in risk management, process improvement, and financial analysis, Azam effectively supports business objectives through strategic operational alignment.
Experience
Major Account Specialist
RBC – Royal Bank of Canada · 2025 — 2026Oversaw the complete operational processes for a portfolio of high-value institutional accounts, focusing on accuracy, compliance, and efficiency of services. Served as the escalation point for complex operational and administrative issues, employing structured analysis for resolution. Recognized workflow inefficiencies and implemented improvements to enhance service delivery.Operations Specialist – Investigations
RBC – Royal Bank of Canada · 2025 — 2025Performed detailed operational investigations through root-cause analysis to identify and address process gaps. Ensured adherence to internal policies, regulatory requirements, and AML standards. Developed insights aimed at enhancing operational procedures and internal controls.Operations Officer – Processing
RBC – Royal Bank of Canada · 2024 — 2025Carried out standardized operational processes, including account updates, transfers, and system modifications. Managed high-volume administrative workflows while adhering to strict accuracy and service level agreement compliance. Contributed to procedural improvements that aimed at increasing efficiency and minimizing processing errors.Operations Officer – HSBC Migration Project
RBC – Royal Bank of Canada · 2023 — 2024Assisted in a large-scale operational transition characterized by system integration and high-volume data processing. Played a role in coordinating processes and stabilizing workflows throughout the migration phase.Operations Officer – Internal Investment Transfers
RBC – Royal Bank of Canada · 2022 — 2023Handled complex financial transactions, ensuring compliance, accuracy, and efficiency throughout the processes. Upheld operational consistency in line with established procedures and service standards.Accounting Technician
MACKISEN Consultation Inc. · 2019 — 2020Prepared financial reports, reconciliations, and tax filings. Provided support for both administrative and financial operations with a significant focus on detail.
Skills & Expertise
Education
- AEC – Residential Real Estate BrokerageChamplain College Saint-Lambert
- Diploma in Business ManagementMcGill University
- AEC – Accounting Principles & Computer ApplicationsDawson College
- Master of Science – Food Science & Technology(WES Evaluated)