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Azel R. — Junior Administrative Assistant from Philippines

Azel R.

Junior Administrative Assistant

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Azel R. is a dedicated administrative professional with significant experience in customer service and support roles. At BDO Unibank, as a Client Service Associate, Azel efficiently managed cash transactions, ensuring accuracy in deposits and withdrawals, while adeptly organizing and filing transaction receipts for compliance. Her role at Underground Technologies as an Administrative Assistant involved organizing meetings and drafting documents to enhance workflow. Azel's tenure at Teleperformance and Convergys honed her skills in customer service, resolving inquiries and managing complaints, which contributed to increased customer retention. She is skilled in problem-solving, organization, and is technically adept, utilizing tools like Microsoft Excel for payroll and data management. Her educational background includes a Bachelor of Secondary Education in English, graduating Magna Cum Laude from Mindanao State University.

Experience

  • Client Service Associate

    BDO UNIBANK, INC · 2023 — 2026
    Processed cash transactions with attention to detail and managed daily filing of customer transaction receipts for compliance.
  • Administrative Assistant

    UNDERGROUND TECHNOLOGIES, INC · 2020 — 2022
    Facilitated office operations by organizing meetings and preparing necessary documents, enhancing overall workflow.
  • Customer Service and Sales Representative

    TELEPERFORMANCE · 2019 — 2019
    Delivered proactive customer support by addressing inquiries, managing complaints, and promoting banking products to increase customer satisfaction.
  • Customer Service Associate and Fraud Analyst

    CONVERGYS · 2018 — 2019
    Investigated fraud alerts and escalated cases, while monitoring transactions for suspicious activities to strengthen security protocols.

Skills & Expertise

Education

  • Bachelor of Secondary Education major in English
    Mindanao State University in Naawan · — — 2018

Photos

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