azza B.

Azza B. is a seasoned Technician Support and Customer Service specialist with over a decade of experience in technical support, client relations, and e-commerce assistance. Proficient in using Zendesk for customer service management, she effectively utilizes PrestaShop for e-commerce operations. Her skills also extend to graphic design using Adobe Photoshop and Illustrator. Azza's professional journey includes roles at companies like Xpertcall as a support technician, Phoneacte in quality assurance, and Vistaprint in customer care. Her career began with technical support and customer advisory roles at Transcom, Convergys, and Mezzo, showcasing her expertise in network diagnostics and VoIP support. Azza holds a BTP Métreur-Projeteur and a BTS in Product Design, and she communicates fluently in French with intermediate English proficiency.