Babel D.
Mid-Level Customer Support and Sales Professional
Open to offersNew to PlatformPortfolios
About
Babel C. is a seasoned Customer Support & Sales Professional with over three years of experience in the BPO industry, spanning technical support, inbound/outbound sales, financial services, and telecommunications. His proficiency in Zendesk and other CRM platforms allows him to efficiently manage ticket handling by building macros. As a Technical Support & Sales Representative at CVG Concentrix Philippines, Babel consistently maintained high CSAT scores and exceeded sales targets through skilled upselling during support calls. Additionally, he has executed field technician dispatching and appointment coordination, ensuring customer satisfaction by managing expectations and reducing frustration. Babel's background includes roles such as Cold Calling Appointment Setter and Customer Service & Financial Representative, where he handled sensitive financial requests with precision and confidentiality, always adhering to industry regulations. His hands-on experience extends beyond the corporate realm, with foundational roles in retail, food preparation, and labor-intensive environments that mold his resilience and efficiency.
Experience
Cold Calling Appointment Setter
Illness Support Group · 2026 — 2026Conducted calls to prospective clients, healthcare patients, and partner organizations to introduce support programs. Qualified leads based on team criteria and scheduled appointments for senior support specialists while maintaining a high conversion rate. Logged call notes and profile updates in the CRM to ensure accurate visibility for the team.Technical Support & Sales Representative
CVG Concentrix Philippines · 2025 — 2026Delivered technical support for telecom products, effectively resolving complex issues on the first call. Coordinated dispatching of field technicians to customer job sites, assigning appointments and managing schedules. Followed up with customers regarding technician arrivals, maintaining communication to alleviate frustration. Ensured high customer satisfaction scores by guiding non-technical users through troubleshooting steps. Identified upsell and cross-sell opportunities organically during calls, consistently surpassing sales targets.Customer Service & Financial Representative
Ubiquity Global Services · 2023 — 2025Addressed inbound support tickets through Zendesk, employing standardized macros for expedited and consistent responses. Managed sensitive financial requests, ensuring accuracy and confidentiality while adhering to industry regulations and internal policies. Provided empathetic assistance during financial disputes to restore customer confidence.Technical Support & Sales Representative
Teleperformance Philippines · 2023 — 2023Assisted telecom customers with account management, service setups, and troubleshooting of connectivity issues. Conducted real-time diagnostics in a high-pressure environment while identifying potential sales opportunities. Achieved monthly sales quotas through product recommendations tailored to customer needs.Sales Representative / Order Entry / Retail
iQor Philippines · 2023 — 2023Managed high call volumes for a retail and order entry account, guiding customers through product selection to checkout. Emphasized product features and promotions to enhance basket size and finalize sales. Regularly met or exceeded daily sales targets while ensuring a seamless purchasing experience.Social Media Manager (Virtual Assistant, Contract)
OnlyFans Platform · 2023 — 2023Oversaw content scheduling and graphics curation, as well as subscriber engagement across various social media channels. Monitored performance metrics and audience demographics to refine engagement strategies and boost conversions. Implemented basic SEO and optimization techniques to enhance visibility and organic reach.Food Prep Kitchen Crew
Quan Delicacies · 2019 — 2020Commenced at the Bacolod branch, handling ingredient preparation and order plating to streamline service during peak times. Transitioned to the La Carlota branch, quickly adapting to a new team and kitchen setup. Adhered to food safety and sanitation standards while collaborating with kitchen staff to ensure accuracy in orders.Repacker
Bounty Fresh, Bago City · 2014 — 2015Repackaged poultry and food products to meet weight and quality standards on a fast-paced line. Contributed to a team effort in achieving daily output targets while upholding quality checks. Observed hygiene and food safety procedures throughout handling and packaging.Store Helper
Victoria V Two Trading · 2014 — 2014Assisted in receiving and organizing store inventory, and contributed to maintaining smooth daily operations. Supported customers on the sales floor and facilitated stock counts to keep the storeroom well-organized.Laborer
Central Azucarera de la Carlota (now URC) · 2013 — 2014Worked as a laborer in the sugar mill, engaging in physically demanding tasks within a production team. Demonstrated reliability and commitment by consistently attending shifts and contributing to the team.
Skills & Expertise
Education
- Contact Center Services NC IINegros Occidental Learning Institute and Training Center · 2022 — 2023
- Cookery NC IIVMA Global College and Training Center · 2016 — 2017
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