Babelyn P.
Mid-Level Community Governance Administrator
Open to offersNew to PlatformAbout
Babelyn M. is a dedicated professional with a robust background in administration, customer service, and community governance. She holds a Bachelor's degree in Computer Science from Saint Paul University and has extensive experience in freelance customer support through Upwork.com, where she efficiently managed social media content, resolved customer inquiries, and maintained high satisfaction ratings from 2016 to 2018. Her role as a Supervisor Waitress/ Event Organizer in Bahrain involved planning diverse events and ensuring high standards of service and satisfaction. Currently, as a Barangay Secretary, Babelyn is responsible for maintaining records of resolutions and ordinances, managing civil registration documents, and coordinating closely with community officials. Her skills include record keeping, data management, event planning, and conflict resolution, which are crucial in her current governance role. Babelyn's commitment to effective communication and organization has been further honed through various trainings, including civil registration and disaster resilience seminars.
Experience
Barangay Secretary
Cangmating Barangay Hall · 2023 — PresentPrepares and maintains accurate records of barangay resolutions, ordinances, and official transactions. Manages civil registration documents, including birth, death, and marriage certificates. Assists in the preparation of budget proposals and financial reports, as well as accomplishment reports. Acts as the chief record keeper and custodian of all barangay property and documents. Coordinates with the Barangay Captain, Councilors, and SK officials to facilitate operations. Processes complaints and concerns from residents and prepares agendas and minutes for all sessions and committee meetings, ensuring compliance with government policies and regulations.Supervisor Waitress / Event Organizer (Bahrain OFW)
Linda’s Services of all occasions · 2018 — 2020Planned and organized a variety of events, including weddings, birthdays, and corporate functions. Coordinated with clients to assess requirements, themes, and budget allocations. Managed logistics for events, which included venue setup, food preparation, and guest seating arrangements. Directed and supervised staff to ensure seamless operations during events. Handled customer inquiries, bookings, and contract negotiations while maintaining high standards of food service and hospitality. Addressed issues swiftly to guarantee successful and memorable events.Freelance Customer Support
Upwork.com · 2016 — 2018Managed social media content and performed moderation on Facebook pages. Addressed customer inquiries, complaints, and concerns with professionalism. Handled emails regarding order status, refunds, tracking information, and product details. Provided step-by-step technical assistance and guided users through product features. Processed billing inquiries and refund requests accurately, ensuring high satisfaction ratings through effective communication. Worked collaboratively with team members to maintain consistent service delivery and documented common issues with recommended solutions for process improvement.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceSaint Paul University · 2004 — Present
- High SchoolColegio de Santa Catalina de Alejandria · 1996 — 2000