Baby R.
Senior Medical and Legal Transcription Specialist
Open to offersNew to PlatformAbout
Baby Ricci R. is an experienced professional with over a decade in medical and legal transcription, technical support, and financial customer service, working across healthcare, finance, and telecommunications industries. At Optum, Baby Ricci R. managed high-volume chat and email queues, addressing member inquiries and ensuring accuracy in sensitive healthcare data. Previously at TaskUs, responsibilities included financial account management, billing dispute resolution, and compliance with security protocols. With multiple BPO companies, including a tenure at IQOR, Baby Ricci R. delivered end-to-end technical troubleshooting for software and hardware issues in a telecom context, achieving high first-contact resolution. Extensive transcription experience includes precise documentation of medical reports at Innovaquest and legal proceedings as an independent contractor, ensuring strict confidentiality and industry-standard accuracy.
Experience
Chat and Email Support Representative
Optum · 2020 — 2023Provided solutions for healthcare-related inquiries while managing a high volume of digital queues. Ensured member data and benefit information accuracy, maintaining high quality scores. Handled multiple chat sessions concurrently, upholding a professional and empathetic demeanor.Legal Transcriptionist (WFH)
Independent/Contract · 2007 — 2008Executed precise transcription of legal documents and proceedings, adhering to strict formatting guidelines. Maintained confidentiality of sensitive information while meeting deadlines.Medical Transcriptionist
Innovaquest · 2004 — 2006Transcribed medical reports, including patient histories and clinical notes. Worked with quality analysts to uphold documentation precision in line with industry standards.Customer Service Representative (Financial Account)
TaskUsManaged financial account inquiries, including transaction and billing disputes. Followed strict compliance and security protocols to safeguard client assets. Addressed escalated issues with clear explanations of financial policies.Technical Support Representative
Various BPO CompaniesConducted end-to-end troubleshooting for hardware and software problems. Simplified technical details into understandable instructions for users. Achieved high rates of first-contact resolution and customer satisfaction.
Skills & Expertise
Education
- B.S. Biology (Undergraduate - 3 Years)Manila Central University · 1997 — 2000
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