badrudin U.
Mid-Level Technical Support Representative
Open to offersNew to PlatformAbout
Badrudin U. is an experienced Virtual Assistant with a Bachelor of Science in Civil Engineering, bringing a multifaceted background spanning construction, customer service, and technical support. His recent role as an Operations Customer Expert 1/Technical Support Representative at Teleperformance Philippines for the Comcast/Xfinity account involved handling inbound and outbound calls, technical troubleshooting for internet, cable, TV, landline, and mobile issues, as well as managing billing and scheduling appointments. His prior experience includes serving as a Site Engineer and QAQC Engineer at Makati Development Corp. and Kisan Lu Land Development Inc., where he oversaw project monitoring, manpower management, and QAQC inspection in the construction industry. Skilled in AutoCAD, SketchUp, Microsoft Office, and database entry, Badrudin U. has worked in sectors such as telecommunications, civil engineering, property management, and customer care, always managing key technical and project-based responsibilities.
Experience
Operations Customer Expert 1/Technical Support Representative
Teleperformance Philippines (Comcast/Xfinity account) · 2024 — 2026Handled inbound and outbound calls, providing technical support for troubleshooting Internet, Cable/TV, Landline, and Mobile issues. Addressed billing queries and managed technician appointments while conducting database entry and documentation.Site Engineer
Makati Development Corp. (MDC)/Formtech Builders Corporation · 2022 — 2023Conducted QAQC inspection and project monitoring, along with managing manpower resources. Promoted to QAQC Engineer in February 2023, focusing on quality assurance and quality control.PIC in Makati Development Corp. (MDC)/Brookland CDC & Site Engineer in Formtech BC
Makati Development Corp. (MDC)/Brookland CDC · 2022 — 2022Oversaw QAQC inspection and project monitoring. Supervised billing on site and controlled manpower while also working as a Formworks and Concreting Engineer.Site Engineer
Kisan Lu Land Development Inc. · 2020 — 2021Performed site monitoring and supervision, ensuring compliance with project standards.Customer Care Associate
Conduent Philippines · 2019 — 2020Checked customer eligibilities and benefits, providing assistance as part of customer care operations.On Job Training
Kisan Lu Land Development Inc. · 2018 — 2018Engaged in civil engineering tasks to gain practical industry experience.Sales Associate
PhilSeven Corp. (711) · 2016 — 2016Involved in marketing, customer service, and maintaining inventory for the retail operation.Marketing Officer
Alharam Manpower · 2015 — 2015Handled marketing and customer service tasks, along with accounting and contract drafting responsibilities.Marketing Officer
Strong Platinum Labor Services Corporation · 2014 — 2015Managed walk-in applicants and scheduled training sessions, in addition to document controlling and filing records.Clerk
Engineering and Maintenance Department, Philippine Fruit International Corp. · 2012 — 2013Responsible for receiving and releasing company items such as mechanical, hardware, and electrical supplies, and maintained an inventory of these items.Service Crew
McDonald's · 2012 — 2013Provided service and support to customers in a fast-paced food service environment.
Skills & Expertise
Education
- Bachelor of Science in Civil EngineeringUniversity of Southern Mindanao (USM-Main) · 2009 — 2020
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