Bajinder S.
Senior Digital Operations Manager
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About
Bajinder M. is a seasoned Digital Operations Manager with extensive experience in managing operations, delivery, and client support across diverse industries, including technology and consulting. Having over 13 years of professional experience, he has excelled in roles like Senior Manager at GEP Solutions and various managerial positions at Accenture Services. Bajinder was instrumental in leading global operations teams to enhance client support for procurement software and managed high-stakes projects for Fortune 1000 companies. His expertise spans Project Management, Digital Transformation, and Business Operations. Certified in PRINCE2 Agile, Bajinder has successfully implemented digital marketing platforms and content transitions, notably improving operational efficiencies for major clients like FIAT and UPS. His leadership in operationalizing AI projects and stabilizing outsourcing operations consistently yields high performance and innovation recognition. Bajinder holds a Bachelor of Commerce from Umesh Chandra College.
Experience
Senior Manager
GEP Solutions Pvt Ltd · 2023 — 2023Led the Global Ops team providing Client Support for users navigating issues with the procurement and supply chain software (SMART). Handled multiple Global and Regional Clients for SMART, focusing on stakeholder management and requirements understanding. Facilitated brainstorming sessions to devise innovative solutions for business challenges, prioritized options with functional stakeholders, and collaborated with technical teams to operationalize solutions. Recommended improvements to procurement processes based on industry standards and created project documentation including project planning documents, BRDs, and QRGs. Conducted weekly project status reviews and managed project risks.General Manager
TIA Clinics · 2022 — 2023Oversaw daily sales and client interactions, coordinating activities related to clinic and product sales, as well as Tia academy services. Ensured processes and procedures were up-to-date and reflective of customer needs. Managed and produced Service Delivery reports according to schedule, including performance updates for Leadership. Worked on improving operational systems, processes, and policies aligning with the organization’s mission.Portal Transition Manager
Accenture Services Pvt Ltd · 2020 — 2020Managed the end-to-end content transition for the client UPS, ensuring all service activities met immediate support requirements. Maintained updated processes reflecting customer environments, while overseeing Service Delivery reports for Leadership. Led a cross-functional IT team in implementing ServiceNow modules for incident, request, and reporting functionalities. Communicated project status and risks to stakeholders through various channels.Digital Marketing Program and Project Manager
Accenture Services Pvt Ltd · 2015 — 2019Directed the service delivery team, ensuring efficient execution of team processes and tasks. Managed the Service Portfolio with a focus on Change Management, Demand Management, and Incident Management. Implemented the Eloqua marketing platform for the client FIAT, including building marketing campaigns and migrating data to AEM. Oversaw incident, problem, change, and release management for applications and provided guidance to onsite/offshore resources in daily production support activities.Delivery Manager
Accenture Services Pvt Ltd · 2012 — 2015Supervised project managers across various initiatives within the portfolio. Managed project resources and involved capacity planning, serving as an escalation point for reporting teams and business users. Distributed monthly dashboards related to budget and project performance while enhancing operational systems to support better information flow and organizational planning.Deputy Operations Manager
Accenture Services Pvt. Ltd · 2010 — 2011Managed operations for a voice-based outsourcing project targeting US-based ISP and Telecom clients. Led the Dial LoB in Mumbai while overseeing 250+ FTEs, accountable for operations, financial management, and budget adherence. Achieved continued service delivery improvement and launched employee engagement initiatives in collaboration with HR.Team Leader
Accenture Services Pvt. Ltd · 2007 — 2010Managed two teams, maintaining oversight of 50 personnel. Received performance awards for high achievements and contributed to pilot projects for operational improvements. Developed a balanced scorecard for performance assessment and established an induction program replicated across locations, while managing the escalations process.
Skills & Expertise
Education
- Bachelor of CommerceUmesh Chandra College · — — 1996
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