Balery S.
Mid-Level Customer Service Trainer
Open to offersNew to PlatformAbout
Balery S. is an accomplished Customer Service Representative based in Holiday, FL, with extensive experience across a range of professional domains from education to health services. She recently served as a Clerk II with Elevance Health, where she excelled in tasks including scanning, filing, and organizing documents as well as medical data entry. As a Marketplace Trainer for Maximus Federal, Balery demonstrated her adeptness in training delivery and employee performance monitoring, showing high flexibility and effective communication with management. Her tenure as a Tier 2 Customer Service Representative involved managing high volumes of calls, and as a Store Manager at Stewart's Shop, she oversaw operations and developed strategies to enhance customer service. Prior experience includes roles in administrative assistance at Sentry Management and teaching Spanish at High Road Academy. Balery is fluent in Spanish and possesses strong leadership, communication, and technical skills, including proficiency in Google Docs and Microsoft Excel.
Experience
Clerk II
Elevance Health · 2023 — 2024Responsible for scanning, cataloging, filing, and organizing documents such as applications and correspondence. Ensured accuracy by retaining and disposing of files. Conducted research and retrieved materials as requested. Performed medical data entry tasks.Marketplace Trainer
Maximus Federal · 2022 — 2023Secured and prepared the training environment for both in-person and virtual sessions. Organized training resources and agendas, and delivered content to various staff levels. Facilitated regular training activities to ensure compliance with policies and regulations.Tier 2 Customer Service Representative
Maximus Federal Tampa · 2021 — 2023Handled large volumes of inbound and outbound calls efficiently while adhering to communication scripts. Clarified customer needs, researched issues, and provided appropriate solutions. Maintained comprehensive records of all interactions in the call center database.Store Manager
Stewart’s Shop · 2020 — 2021Oversaw daily store operations, including planning and directing activities. Developed strategies aimed at enhancing customer service, increasing sales, and establishing marketing initiatives. Ensured that customer needs were addressed promptly and effectively.Condominium Complex Supervisor
Sentry Management · 2017 — 2019Managed financial accounting, reporting, and rent management activities. Supervised payroll processing and maintained time-card accuracy. Coordinated site communication through various channels and utilized YARDI software for tenant information input.Spanish Teacher (Elective Class, 9-12 Grades)
HIGH ROAD ACADEMY · 2015 — 2017Provided personalized instruction in reading and writing for 7th-grade students and taught science for 8th grade.Spanish Teacher
High Road Academy of Prince George County · 2015 — 2017Served as a bilingual translator during IEP meetings and conveyed important messages to Spanish-speaking families. Managed the translation of essential documents.Condominium Complex Administrative Assistant
Sentry Management · 2016 — 2017Assisted the Property Manager with various administrative and financial responsibilities. Organized and maintained filing systems and records, answered phones, and facilitated communication via email in a timely manner.
Skills & Expertise
Education
- Associates in liberal arts in ScienceSouthern New Hampshire University · 2021 — Present
- High School DiplomaGary High School · 2010 — 2011
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