Bankole T.
Junior Business Development Officer
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Bankole T. is an experienced Business Development Officer with over three years in customer relationship management, sales support, and business growth roles within the technology and retail sectors in Nigeria. At 24seven co. Tech, Bankole T. manages customer relationships, addresses service and payment concerns, and ensures issue resolution by coordinating with internal teams and offering support through phone, WhatsApp, email, and virtual meetings. Previously, as Supervisor and Cashier at Femadons Nigeria Enterprises, he handled POS systems, processed payments, resolved complaints, and enhanced the customer experience through proactive communication. His core competencies include customer support, complaint handling, and remote communication, consistently delivering quality service in fast-paced business environments.
Experience
Business Development Officer
24seven co. Tech · 2023 — PresentAct as the main contact for customers, promptly addressing inquiries and support requests. Maintain customer relationships through ongoing communication and follow-ups to ensure satisfaction. Identify and analyze customer issues, collaborating with internal teams for timely solutions. Address concerns related to payments, service access, scheduling, and missed engagements. Offer remote customer support via phone calls, WhatsApp, email, and virtual meetings.Supervisor / Cashier
Femadons Nigeria Enterprises · 2022 — 2023Provide outstanding customer service through proactive sales efforts and effective communication. Resolve customer complaints while delivering accurate information about store products. Manage cash registers and POS systems for processing sales and transactions. Handle cash and card payments with care, ensuring confidentiality. Carefully check currency notes to identify counterfeit money. Assist customers with inquiries to improve their shopping experience. Complete daily opening and closing procedures, and work extra shifts as needed.Customer Service Representatives
Femadons Nigeria Enterprises ltd · 2017 — 2018Engage with customers regarding products and services. Answer questions about using specific products or services. Process orders for products efficiently. Address customer complaints via phone, email, or social media. Propose solutions for product malfunctions. Warmly greet customers to determine the reason for their calls.
Skills & Expertise
Education
- Higher National DiplomaFederal Polytechnic Ilaro · — — 2018
- National DiplomaFederal Polytechnic Ilaro · — — 2015
- SSCEIganmode Grammar School, Ota, Ogun State · — — 2008
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