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Baskaran — Executive AI Product and Automation Leader from India

Baskaran

Executive AI Product and Automation Leader

India 6+ years
Open to offersNew to Platform
Languages
English
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About

Baskaran S. is a seasoned professional with over 19 years of experience in AI product development and enterprise automation, currently serving as the Head of AI Products and Operations Management Platform at EXL Service in Hyderabad. With a proven track record in developing and scaling AI and intelligent automation initiatives across business operations, healthcare, and insurance sectors, he has consistently delivered significant operational enhancements. Baskaran leads AI product strategy, platform delivery, and commercialization, managing a broad spectrum of RPA platforms including UiPath, Automation Anywhere, and Power Automate. His executive role involves driving intelligent automation agendas and building AI-led solutions encompassing capacity planning, forecasting, and decision intelligence. Previously, at Ascent Health Solutions and AGS Health, he orchestrated digital transformations and RCM programs, achieving measurable improvements in operational efficiency and client satisfaction. Through collaborations with global delivery teams and technology partners, Baskaran has successfully established scalable AI platforms and championed innovations that realize over $20 million in value, exemplifying his expertise in AI governance and strategic business transformation.

Experience

  • Head of AI Products & Operations Management Platform

    EXL Service · 2025 — Present
    Architect and manage the enterprise AI product strategy, including the roadmap and delivery of an AI-Native Operations platform focused on Insurance, Healthcare, and Banking. Oversee Intelligent Automation efforts by directing RPA build, support, and migration via an Automation CoE, offering practical direction on platform selections like UiPath, Automation Anywhere, and Power Automate. Develop AI-led solutions while constructing business cases that illustrate costs, benefits, ROI, and risks, thus securing CXO endorsements for scalable programs. Guide the partner ecosystem strategy in collaboration with ElevenLabs, Crew AI, LangGraph, and others, yielding significant engineering hour savings. Implement AI governance to ensure responsible and scalable adoption while coordinating GTM strategies, pricing, client pitches, and strategic partnerships.

  • Head of Digital & AI Programs

    Ascent Health Solutions · 2023 — 2024
    Directed the comprehensive AI-enabled transformation of healthcare contact centers by deploying omnichannel automation, including IVR and chatbots, enhancing patient experience NPS while achieving operational efficiency for over 4,000 users. Delivered HIPAA-compliant CCaaS and RCM platforms that integrated AI-driven workflows with clinical and billing systems, leading to improvements in onboarding speed and cost reductions. Provided CXO advisement aligning digital roadmaps with RCM revenue objectives, impacting technology investments over $2M and steering distributed teams in the overall program execution.

  • Transformation & Automation Lead

    AGS Health · 2017 — 2022
    Oversaw the entire RCM transformation, focusing on patient access, billing, and collections for major U.S. healthcare clients. Implemented AI and RPA automation tactics that contributed to reductions in claim denial rates and accelerated cash collection processes, enhancing billing accuracy significantly. Partnered with technology vendors and third-party integrators to create scalable, compliant automation platforms while deploying analytics dashboards for informed revenue performance analysis.

  • Automation and Business Consulting Lead

    Allianz Technology Services · 2015 — 2017
    Led RPA initiatives targeting high-volume insurance operations, achieving notable cycle time improvements and cost reductions. Employed Lean and Six Sigma methodologies to elevate process automation readiness and operational efficiency, working closely with global teams to enhance RPA scalability across various business functions.

  • Automation & Process Excellence Lead

    RR Donnelley Outsourcing · 2014 — 2015
    Managed automation projects within insurance underwriting, claims processing, and policy servicing. Implemented iXBRL tagging, validation, and regulatory reporting automation, significantly boosting compliance and audit preparedness.

  • Digitization & Business Consultant

    Ernst & Young GSS Kerala (Big 4 Consulting) · 2011 — 2014
    Advanced digitization and performance enhancement across assurance, tax, advisory, and HR operations for global delivery teams. Introduced automation and analytics tools while advising leadership on aligning KPIs with data-driven strategies.

  • Quality Management Systems Auditor

    Bureau Veritas Certification · 2007 — 2011
    Conducted ISO 9001 QMS audits and assisted clients in establishing effective quality processes and documentation for certification readiness, building a solid foundation in process excellence and compliance.

Skills & Expertise

Architectural ServicesAI and Data ScienceHealthcareAI EngineerDaVinci Resolve

Education

  • Master of Science
    University of Madras
  • Bachelor of Science
    University of Madras

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