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Bathabile E. — Mid-Level Customer Service Agent from South Africa

Bathabile E.

Mid-Level Customer Service Agent

South Africa Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Bathabile M. is an experienced professional with a background in customer service, administration, and sales across industries including retail, business process outsourcing, and digital marketing. With roles such as Administrator at Digicall - Africa Assist, Solutions Agent at iContact BPO, and Administrative Assistant at Throb Tek and LenzHub, Bathabile has handled office administration, request management, client and stakeholder communications, and continuous customer experience improvement. Notably, at iContact BPO, she supported USA insurance campaigns by retrieving medical records from medical facilities, while at Biltong Nook and Pick & Pay, she managed sales support and distribution of goods. Bathabile’s educational background includes N4 Human Resources Management and a marketing specialization in digital music, directly supporting her brand management and client management capabilities within fast-paced environments.

Experience

  • Administrator

    Digicall - Africa Assist · 2024 — Present
    Oversaw office administration, managed request administration, and handled GP authorization along with ambulance request services.
  • Solutions Agent

    iContact BPO · 2023 — Present
    Managed query resolution and retrieved medical records for insurance companies.
  • Front Office Customer Services

    3@1 Northriding · 2021 — 2021
    Handled customer queries and focused on continuous customer experience improvement.
  • Sales Assistant

    Biltong Nook · 2020 — 2020
    Engaged in customer interaction, managed stock taking, and handled brand management.
  • Administrative Assistant

    Throb Tek and LenzHub · 2020 — 2020
    Informed potential clients about products through calls and arranged deliveries and meetings.
  • Till End Packer

    Pick & Pay · 2016 — 2016
    Contributed to well-packed distribution of goods.

Skills & Expertise

Education

  • Marketing and specialization in digital music
    Boston College · — — 2022
  • N4 Human Resources Management
    Westcol Tvet College · — — 2021
  • Grade 12
    Cosmo City Secondary School One · — — 2019

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