Batool F.
Mid-Level HRIS & Client Success Specialist
Open to offersNew to PlatformAbout
Batool F. is a dedicated HR & Client Success Professional with over four years of experience in the recruitment, HR operations, and client support sectors. Currently, she serves as a Client Success Officer at The Verge Inc. (WebHR), where she leads end-to-end client onboarding and facilitates successful HR software implementation. Her proficiency in configuring WebHR modules—such as Leaves, Training, and Attendance—and performing bulk data uploads ensure seamless client adoption. Additionally, she conducts comprehensive training sessions to elevate system proficiency among Admin, MSS, and ESS users. With a strong background in managing HR operations for large employee bases and handling international clients, Batool has honed her skills in system configuration, effective client communication, and collaboration with internal teams to resolve client issues. Her previous roles at The Right Recruit Agency and METRO Cash & Carry have further solidified her expertise in talent acquisition and recruitment for UK and USA clients, as well as managing HR operations using SAP ERP and Decibel HRMS.
Experience
Client Success Officer
The Verge Inc. (WebHR) · 2024 — PresentLed client onboarding and implemented HR software solutions. Configured WebHR modules, optimizing functionalities such as Leaves and Attendance. Executed bulk data uploads and ensured complete system setup for client integration. Conducted training sessions for various user groups to improve system usage. Addressed client inquiries through live chat and email, offering both technical and functional assistance. Worked with internal teams to streamline processes and resolve client concerns.HR Executive
The Right Recruit Agency · 2023 — 2024Oversaw the entire recruitment process for clients in the UK and USA. Engaged in candidate sourcing and screening activities. Applied Manatal ATS for tracking recruitment progress. Scheduled interviews and facilitated communication between clients and candidates. Developed and nurtured talent pipelines to align with client hiring demands.HR Associate
METRO Cash & Carry · 2020 — 2021Managed HR operations for an employee base exceeding 300. Conducted recruitment for both associate and supervisory positions. Utilized SAP ERP and Decibel HRMS for record-keeping. Handled onboarding, documentation, and exit processes. Developed and instituted HR policies and standard operating procedures. Monitored employee performance and supported the appraisal process. Coordinated training programs and initiatives for skill enhancement. Served as the main contact for employee relations and HR assistance.
Skills & Expertise
Education
- Bachelor’s in Public AdministrationUniversity of Karachi · 2016 — 2019
- Master’s in Public AdministrationUniversity of Karachi · 2018 — 2019
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