BAUTISTA

Raquel B. from Valenzuela City is a seasoned Customer Service Representative with a robust expertise in utilizing AI-powered tools to enhance operational efficiency. She has extensive experience in property management, effectively working with U.S. utility providers to ensure timely service activations. At 24/7 Intouch in Quezon City, Raquel handled 50-100 outbound calls daily, managed 200-300 eBills online, verified invoices, and ensured timely payments to prevent service interruptions. Previously, at Concentrix, she improved customer experiences in the Telecommunications sector by resolving queries and managing complaints. In the travel sector, she coordinated and reviewed flight bookings at IASA, ensuring alignment with timelines. Raquel’s role at TTECH involved verifying customer accounts and collaborating with merchants to maintain seamless operations with Door Dash. Her foundational experience as a Room Attendant in Macau honed her attention to detail and standard adherence. Her educational background includes an Associate degree in Information Technology from AMA Computer Learning Center. Raquel’s analytical thinking and detail orientation are instrumental in her problem-solving capabilities and customer satisfaction.