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Beatriz M. — Senior Remote Operations Manager from Philippines

Beatriz M.

Senior Remote Operations Manager

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Beatriz M. is a seasoned Remote Operations Manager with more than nine years of experience in supporting international clients within the construction, logistics, healthcare, and tech industries. She excels in end-to-end business operations, playing a pivotal role in client coordination, scheduling, invoicing, and analytics. Her ability to build operational systems from scratch and maintain seamless workflow under pressure is well noted. In her current role at P&G Finishing, she oversees comprehensive business operations, including client coordination, subcontractor scheduling, and job site management. She successfully manages the full billing cycle, ensuring timely and accurate client payments, and leads business development efforts, which have contributed to securing projects worth over $75,000. Her expertise spans Google Workspace, CRM & Reporting, and HIPAA Compliance, bringing the strategic mindset of an Online Business Manager with the reliability of a senior executive assistant, making her an invaluable asset to remote and dynamic teams.

Experience

  • Operations Manager

    P&G Finishing · 2025 — Present
    Oversees complete business operations, including client coordination, subcontractor scheduling, and management of the job site calendar. Manages the full billing cycle encompassing estimates, invoicing, payment tracking, and follow-ups to ensure timely and precise client payments. Leads business development activities by prospecting clients, generating leads, and acquiring contracts. Tracks job profitability, analyzes operational data, and provides strategic insights for business decisions. Supervises bookkeeping support staff, maintaining oversight of payroll processing and financial records. Onboards and trains newly hired team members, including technical coordinators. Acts as a reliable assistant to the business owner, delivering operational strategy and daily executive support.
  • CSR Manager & Virtual Assistant

    Raven Force Couriers · 2023 — 2025
    Directs remote customer support operations by managing daily workflows and evaluating team performance. Addresses high-priority escalations, conducts compliance audits, and implements quality reviews. Handles a large volume of email communications while producing operational reports for leadership. Spearheads process improvement initiatives in response to increased demand and organizational growth.
  • Medical & Operations Support

    Global Medical · 2023 — Present
    Responsible for managing patient intake, registration, and maintaining profiles with precise attention to detail. Coordinates both internal and external communications, utilizing Google Sheets and Excel for effective records management.
  • Healthcare Associate & Quality Support

    Teletech · 2020 — 2023
    Supported healthcare operations within a HIPAA-compliant environment. Assisted in team coaching, quality assurance reviews, and performance monitoring.

Skills & Expertise

Education

  • Vocational Course in Electronics & Communication Technology
    Bulacan State University