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Bede C. — Junior IT Support Specialist from Nigeria

Bede C.

Junior IT Support Specialist

Nigeria 1-2 years
Open to offersNew to Platform
Languages
English
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About

Bede C. is an IT Support Specialist with over two years of verified experience in IT support, customer service, and virtual assistance across the technology, telecommunications, and education sectors. At Boundless, he provides remote customer support via CRM Tools and digital channels, maintaining detailed records and assisting users with onboarding and technical issues. Certified by IBM, Bede managed first-contact resolutions and user training, sustaining customer satisfaction rates above 90%. His role at Diligentsmart Telecommunication Service involved multi-channel customer support, workflow optimization, and documentation for improved efficiency. In the education domain, he instructed over 100 individuals at Talavic International School on digital tools and managed the organization's IT systems. Proficient in troubleshooting Windows and macOS, workflow management, and leveraging platforms like Google Workspace, his expertise is grounded in real-world and research-based IT support scenarios.

Experience

  • Customer Support / CRM Assistant

    Boundless · 2026 — Present
    Delivered remote customer support utilizing CRM systems and various digital channels, assisting users with inquiries, onboarding, and problem resolution while maintaining accurate records of customer interactions.

  • IT Support Specialist (Certified)

    IBM / Digital Witch IT Support Community · 2025 — 2025
    Addressed customer issues effectively across phone, email, and chat, achieving high rates of first-contact resolution. Facilitated onboarding and training for over 50 users on digital tools and platforms, and worked collaboratively with teams to tackle escalated technical challenges.

  • Virtual Assistant / Customer Support

    Diligentsmart Telecommunication Service · 2023 — 2025
    Assisted more than 50 customers weekly via various channels, ensuring a high first-contact resolution rate through effective troubleshooting. Enhanced response times by streamlining workflows and FAQs, while also training junior staff and managing internal documentation.

  • ICT Instructor (NYSC)

    Talavic International School · 2023 — 2024
    Instructed over 100 students and staff in ICT and the use of digital tools, while designing user guides that significantly reduced support requests. Oversaw the management of the school's IT systems, addressing and resolving various technical issues.

  • Technical Support Intern

    UNN ICT Data Center · 2019 — 2019
    Handled daily IT support tickets with a notable success rate, contributing to the creation of knowledge base documentation for frequently encountered issues. Provided first-level support to both students and staff.

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