Bejada A.
Junior IT Service Desk Analyst
Open to offersNew to PlatformAbout
Bejada A. is an experienced IT Service Desk professional with a proven track record supporting users in the technology and healthcare sectors. At 247.ai, Bejada managed over 50 daily service interactions, resolving technical issues related to systems, billing, and accounts via chat and voice, while ensuring strict SLA compliance and accurate ticket logging. She demonstrated strong expertise in incident & ticket management, Windows OS support, and remote user assistance, guiding clients through troubleshooting and escalating complex cases as necessary. At Newport Medical Solutions, she handled AR Caller responsibilities, addressing claim follow-ups and payment resolutions within US healthcare billing systems. Bejada’s proficiency with CRM tools, Excel reporting, and maintaining detailed documentation contributed to high satisfaction ratings and multiple performance awards in service delivery.
Experience
Digital Interaction Advisor
247.ai · 2023 — 2025Delivered IT service desk support by addressing technical issues related to systems, billing, and accounts through both chat and voice channels. Handled over 50 service interactions daily, ensuring accurate ticket logging, case tracking, and adherence to SLA requirements. Resolved user access issues and service activation problems, alongside application-related discrepancies. Guided users through troubleshooting steps and provided remote assistance. Escalated complex incidents to internal technical teams and tracked their resolution process. Kept comprehensive documentation of incidents, resolutions, and workflows in CRM systems, consistently achieving high customer satisfaction scores.AR Caller
Newport Medical Solutions · 2023 — 2023Contacted US insurance payers to follow up on unpaid, underpaid, and denied claims. Utilized IVR, payer portals, and phone calls to verify claim statuses. Addressed payment delays and resolved rejections and processing issues. Reviewed details related to patients, insurance, and providers to ensure claim accuracy. Updated and documented interactions in billing systems.
Skills & Expertise
Education
- B.Tech in Computer ScienceACE Engineering College, Hyderabad · 2018 — 2022
- IntermediateNarayana Junior College, Hyderabad · — — 2018
- SSCS R Digi High School, Hyderabad · — — 2016
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