Bejay M.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Bejay M. is a dedicated Customer Service Representative with proven expertise from roles at Concentrix, AFNI, and Everise. He specialized in the healthcare and telecommunications sectors, excelling in customer support and administrative tasks. At Concentrix, he worked on a healthcare account where he was recognized as a Top Agent, responsible for collecting and managing provider information. At AFNI, he distinguished himself as a Top Mentor, enhancing customer experience through upgrading devices and managing telecommunication accounts. Currently, at Everise, he continues to make an impact as a Top Agent, handling account status checks, monthly payments, and authorizations. A graduate of Pangasinan State University with a Bachelor's in Secondary Education with a major in Social Studies, he possesses strong problem-solving, critical thinking, and effective communication skills. Fluent in both English and Filipino, Bejay is a quick-learning team player committed to delivering quality service.
Experience
Customer's Service Representative
EVERISE · 2023 — 2026Performed eligibility checks and assessed account status. Handled monthly payments and prior authorizations.Customer's Service Representative
AFNI · 2021 — 2023Managed device upgrades and facilitated new phone purchases alongside account setup. Sold phone accessories and tracked orders.Customer's Service Representative
CONCENTRIX · 2019 — 2021Collected provider's information and updated facilities in the system. Sent forms and materials to update demographic information for practices.
Skills & Expertise
Education
- Bachelor of Secondary Major in Social StudiesPangasinan State University · 2014 — 2018
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