Ben P.
Senior IT-Enabled Virtual Assistant
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About
Ben P., an accomplished Executive Partner and IT-enabled Virtual Professional, has over 8 years of experience in the fields of executive support, operations, and IT. Based in Cavite, Philippines, Ben has proven expertise in leading operations and delivering administrative and technical solutions remotely, notably improving cross-functional coordination and operational efficiency. He has successfully managed executive calendars and inboxes, facilitated stakeholder communication, and administered Microsoft 365 for over 150 users at Remote CoWorker. At Athena Labs LLC, Ben supported executive leadership by enhancing execution speed and alignment through effective communication and strategic research, while at Everise, he excelled as a Team Leader, improving customer support metrics by 10–15%. He is proficient in Microsoft 365 Administration, Salesforce CRM, Remote IT Support, and process improvement, contributing significantly to the success of high-paced global organizations. With a solid background in Visual Basic supported application development, Ben additionally designed significant systems like the Student Tracking System for the University of Perpetual Help System DALTA, demonstrating his technical versatility.
Experience
Executive Partner
Athena Labs LLC (Oraz PH) · 2025 — 2026Provided support to executive leadership by managing calendars, inboxes, and priorities in a remote setting. Facilitated communications across departments and followed up to enhance operational coherence. Conducted research and prepared reports, presentations, and documentation for strategic efforts. Oversaw scheduling, task tracking, and organization of workflows to guarantee timely completion of critical tasks. Upheld professionalism, confidentiality, and precision in handling sensitive business information.Virtual Assistant / IT Support
Remote CoWorker · 2024 — 2025Conducted research and sourced over 50 job opportunities and company contacts each week to bolster recruiter outreach and lead generation. Maintained accurate records for over 300 candidates in ATS platforms, ensuring data consistency. Achieved a 30% reduction in duplicate and incomplete records through initiatives for database cleanup and data enhancement. Administered Microsoft 365 accounts for more than 150 users, including onboarding, offboarding, and access management. Provided assistance to users encountering technical issues with Microsoft 365 applications and remote access.Team Leader
Everise · 2023 — 2024Supervised and trained a customer support team of 16, leading to noticeable improvements in quality and accuracy metrics. Compiled operational and performance reports to inform data-driven decision-making and compliance with service level agreements (SLAs). Contributed to maintaining high customer satisfaction ratings through effective coaching and process monitoring. Supported team performance oversight and handled escalations, providing necessary operational assistance.Customer Service Representative / Subject Matter Expert (SME)
Everise · 2022 — 2023Addressed over 50 health insurance inquiries daily, assisting policyholders with their benefits, claims, and policy-related questions. Managed complex and escalated cases, ensuring adherence to both company standards and regulations. Helped reduce repeat calls by 20% through effective issue resolution and customer care. Offered process guidance and support to peers in the role of Subject Matter Expert.Project Developer
University of Perpetual Help System DALTA · 2015 — PresentCreated a Visual Basic application that integrated with student ID scanning to monitor campus entry and exit. Automated notifications via SMS and email to notify parents about student arrivals and departures. Designed user-friendly interfaces and maintained backend systems for attendance data storage, thus enhancing school security and communication.Project Developer
Industrial Maintenance International Manpower, Inc. · 2014 — PresentDeveloped a Visual Basic application to manage employee records for an overseas employment agency. Established a searchable database for storing, retrieving, and updating worker information effectively. Created data entry forms and reporting functionalities to streamline operational workflows, minimizing manual recordkeeping errors and enhancing record accessibility.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceMontessori Professional College · 2013 — 2015
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