Benjack L.

Benjack L. is a seasoned Work Force Real Time Analyst at Foundever, specializing in the meticulous monitoring and optimization of real-time workforce data to bolster operational efficiency and service delivery. His proficiency encompasses agent scheduling, performance monitoring, and workflow optimization, all contributing significantly to cost reduction and heightened customer satisfaction. Previously, Benjack gained extensive experience as a Customer Service Representative and Financial Analyst at ePerformax, where he adeptly resolved financial inquiries and ensured compliance with company policies. Moreover, as a Customer Success Manager and Accounts Receivable specialist at Foundever, he optimized payment collections and improved cash flow through strategic relationship management. Benjack's educational background includes studies in Information Technology at Asian College of Technology, further complemented by a strong foundation from his time at Mabolo National High School.