Benjamin V.
Mid-Level Healthcare Claims Virtual Assistant
Open to offersNew to PlatformAbout
Benjamin V. is a versatile Virtual Assistant with professional experience spanning claims operations, healthcare support, and administrative management. He has supported businesses in the healthcare and BPO sectors, specializing in process streamlining, client communication, and maintaining accurate records. At Mirra Healthcare and SaiberAssist, Benjamin managed healthcare claims and administrative tasks while ensuring compliance with industry standards. His tenure at Conduent Philippines and TT Active Digital Marketing Services enhanced his expertise in quality assurance, where he monitored agent interactions, performed compliance auditing, and implemented process improvements. Benjamin’s background also includes customer service roles at Optum Global Solutions, Cardinal Health, and Dezda Global Solutions, where he resolved billing, order, and insurance-related inquiries using systems like SAP and CRM platforms. He is proficient in data entry and skilled in email management, scheduling, and reporting.
Experience
Virtual Assistant (Claims Operations – Mirra Healthcare, SaiberAssist)
Mirra Healthcare, SaiberAssist · — — 2026Oversaw healthcare claims processing and ensured compliance with industry standards, managed scheduling, email management, and data entry, and collaborated with providers and clients to address claim discrepancies while maintaining confidentiality.Quality Assurance Analyst
Conduent Philippines · 2023 — 2024Evaluated agent interactions for consistency with company and client expectations, offered feedback and coaching to improve customer service, initiated corrective measures for process improvement, and monitored service quality in relation to key performance indicators.Customer Service Representative
Cardinal Health · 2022 — 2023Entered and processed customer orders using SAP and internal systems, handled order tracking and inquiries about back orders or status, investigated order delays and product issues, and coordinated internally to resolve shipping concerns.Customer Service Representative
Optum Global Solutions · 2021 — 2022Assisted customers on insurance claims, billing matters, and account issues while following company protocols and upholding compliance requirements.Quality Assurance Analyst
TT Active Digital Marketing Services · 2020 — 2021Performed quality audits on customer service interactions and provided coaching and feedback to representatives to enhance call management and issue resolution.Customer Service Sales Representative
TT Active Digital Marketing Services · 2020 — 2020Supported customers with product questions, processed orders and returns, and addressed escalated concerns while focusing on sales and retention.Customer Service Representative
Dezda Global Solutions · 2016 — 2017Handled billing inquiries, facilitated claims processing, and resolved account-related issues in a BPO setting, leveraging strong communication and problem-solving capabilities.
Skills & Expertise
Education
- Bachelor of Science in Information Technology (BSIT)Trimex Colleges · — — 2019
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