Benjamin B.
Junior Quality Assurance Specialist
Open to offersNew to PlatformAbout
Benjamin B. has accumulated extensive experience across the customer service, quality assurance, food and beverage, and online content moderation industries. As a Quality Assurance Specialist at Majorel/Teleperformance in 2025, Benjamin conducted product inspections, developed and executed quality assurance policies, and managed process improvements to uphold service consistency. Between 2023 and 2025, serving as a Content Moderator at the same company, he specialized in monitoring user-generated content and ensuring compliance with content policies, while also overseeing moderation teams. In the food and catering sector, Benjamin progressed from Service Crew roles at McDonald's and Greenwich to Sous Chef and Chef roles at Tambayan Restaurant, Baba Lenja Food and Catering, and Mansaf House Food and Catering. His responsibilities included kitchen staff training, food inventory management, menu planning, and adherence to sanitation guidelines. Benjamin’s comprehensive background reflects a strong command of staff supervision, workflow organization, and food quality assurance within high-volume, fast-paced environments.
Experience
QUALITY ASSURANCE
MAJOREL/TELEPERFORMANC · 2025 — PresentConducted inspections of products at various stages to verify adherence to quality standards. Executed visual inspections, planned processes to minimize product defects, and developed and performed tests. Provided feedback on errors and monitored the quality of products and services, while also formulating and applying quality assurance policies.CONTENT MODERATOR
MAJOREL/TELEPERFORMANCE · 2023 — 2025Evaluated user-generated content to ensure compliance with community standards and addressed user reports and inquiries. Remained updated on industry trends and changes in online content regulations while contributing to the creation and revision of content moderation policies. Supervised teams of content moderators to ensure high-quality moderation outcomes.CHEF
TAMBAYAN RESTAURANT · 2021 — 2022Oversaw line processes to ensure consistency in quality, quantity, and presentation. Instructed kitchen staff in various preparation tasks under pressure and verified freezer and refrigerator temperatures prior to each shift. Managed food inventory and planning for vendor orders while maintaining an organized workspace.SOUS CHEF
BABA LENJA FOOD AND CATERING · 2019 — 2021Ensured no cross-contamination occurred when preparing meals for allergy-sensitive customers. Created innovative menu items to enhance company visibility and customer satisfaction while overseeing high-volume food preparation in a fast-paced setting. Initiated training for new culinary team members to improve overall kitchen efficiency.SOUS CHEF
MANSAF HOUSE FOOD AND CATERING · 2014 — 2019Supervised line processes to guarantee consistency in quality, quantity, and presentation. Provided training to kitchen staff on various preparation tasks during high-pressure situations and checked freezer and refrigerator temperatures regularly. Conducted food inventory management to plan vendor orders and maintained an organized mise en place to ensure consistency.SUPERVISOR
ROBLES HERITAGE · 2008 — 2014Developed effective work schedules for team members to meet deadlines and maintain adequate shift staffing. Applied leadership and problem-solving skills to enhance team productivity and organized workflows. Guided new employees in safe equipment operation and created a training manual for ongoing reference.SERVICE CREW
GREENWICH · 2007 — 2008Engaged with customers to discuss project specifications, budgets, and timelines, ensuring high-quality customer service. Processed orders, prepared meals, and handled payments, while assisting team members in achieving their goals.SERVICE CREW
MCDONALDS · 2004 — 2006Interacted with customers regarding project specifications, budgets, and timelines to provide exceptional customer service. Managed order taking, meal preparation, and payment collection. Assisted in maintaining cleanliness in prep areas and supported team members in order to achieve operational goals.
Skills & Expertise
Education
- Political ScienceLaguna Northwestern College · — — 2010
- Secondary SchoolSan Roque Catholic School · — — 2004
- Primary SchoolAlabang Elementary School · — — 2000
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