Benjamin M.

Benjamin E. is a seasoned professional based in Managua, Nicaragua, with a diverse background in Customer Service, Soft Sales, and Back Office operations. He held a pivotal role at Sitel, where he excelled in providing premium customer service and efficiently managing Salesforce to create detailed customer profiles. At Webhelp, he served as a Financial Service Specialist, expertly resolving account discrepancies and enhancing customer satisfaction via chat. Benjamin's recent tenure at Concentrix involved leveraging extensive product knowledge to advise clients on home improvement and processing sales through secure payment methods. Currently, at Agent 7, he functions remotely as an Insurance Virtual Assistant, utilizing tools like Ring Central for communication and G-gastro for gastroenterological calendar management. Fluent in English and Spanish, Benjamin continues to build his expertise in Business Administration through ongoing education.