Benjie C.
Senior IT Service Desk Analyst
Open to offersNew to PlatformPortfolios
About
Benjie C. is an accomplished IT Service Desk Analyst with over six years of experience in the BPO industry, known for his proficiency in providing technical support and exemplary customer service. His current role at Wipro PH involves delivering comprehensive support to end-users through phone, chat, and email, handling technical troubleshooting, and managing account-related concerns like password resets. His previous experience as a Team Lead at VXI Global Solutions honed his leadership skills as he guided a team of technical support representatives, resolving connectivity and internet issues while ensuring team performance met company standards. At Sequential Tech, he specialized in customer service within a healthcare account, maintaining sensitivity and confidentiality in inquiries and account concerns. Noteworthy achievements include being named Rank #1 Analyst and Top Performer at Wipro PH. Benjie C. possesses key skills in technical troubleshooting, incident management, and remote assistance, contributing to his ongoing success in IT service and support roles.
Experience
IT Service Desk Analyst
Wipro PH · 2023 — PresentOffered technical support to end users via phone, chat, and email. Managed password resets, account issues, and user access requests. Assisted with phone provisioning and assigned phone numbers for new employees. Resolved hardware, software, and connectivity problems. Created, documented, and managed support tickets, ensuring issues were addressed in a timely manner. Escalated unresolved matters to appropriate teams as needed while delivering quality customer service in line with company KPIs and SLA targets.Customer Service Representative – Healthcare Account
Sequential Tech · 2023 — 2023Handled customer inquiries related to healthcare and addressed account concerns. Delivered accurate information about services, coverage, and account status. Professionally resolved customer issues, maintaining high levels of customer satisfaction while ensuring confidentiality and precision when dealing with sensitive information.Team Lead / Technical Support Representative
VXI Global Solutions · 2019 — 2022Managed and supported a team of technical support representatives. Addressed customer inquiries regarding internet connectivity and general technical troubleshooting. Oversaw team performance and provided coaching to boost productivity and enhance customer service. Tackled escalated issues, ensuring efficient resolution of customer concerns. Supported daily operations while working to maintain team KPIs and service quality. Offered real-time assistance and guidance to team members, refining leadership and communication capabilities.
Skills & Expertise
Education
- Bachelor of Science in Office AdministrationNational Teachers College · 2016 — 2019
Interested in this professional?
Sign in as an employer to save this profile or invite Benjie C. to a job.
Sign in as an employer