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Bergel M. — Mid-Level Network and System Administrator from Philippines

Bergel M.

Mid-Level Network and System Administrator

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Bergel T. Mandap is an experienced Network & System Administrator with a Bachelor of Science in Information Technology, majoring in Network Administration from Holy Angel University. Over the years, he has honed his expertise in the field, particularly during his tenure at Yousef M. Al-Dossary & Sons Holding Group Co. in Saudi Arabia from 2017 to 2023. There, he was responsible for network installation and management, identifying and solving network problems, and ensuring technical support across the organization. His skills extend to managing network infrastructure, performing backup and recovery, and configuring servers. Bergel also gained significant experience handling third-party email hosting, attending to service issues promptly, and executing security monitoring. Earlier in his career, he worked as an Electronic Technician at Emad Telecommunications Establishment and as an IT Service Desk professional at TATA Consultancy Services, where he developed a comprehensive skill set in hardware and software troubleshooting and remote support, which complements his strong foundation in IT technology.

Experience

  • Network & System Administrator

    Yousef M. Al-Dossary & Sons Holding Group Co. · 2017 — 2023
    Managed network installations and configurations, addressing connectivity issues within computer networks and systems. Organized troubleshooting processes, repairs, and data restoration tasks. Installed and configured various computer hardware and software, including systems and printers, while overseeing maintenance of computer systems and networks. Responded promptly to service requests and provided company-wide technical support. Managed user account setups and conducted equipment repairs and replacements. Handled Domain Controller and email hosting management, ensuring security and firewall maintenance. Performed regular system backups and upgrades and configured attendance pulling and biometrics devices for user access.

  • Electronic Technician

    Emad Telecommunications Establishment · 2014 — 2016
    Planned network installations by assessing customer orders, technical specifications, and site conditions, while preparing installation diagrams. Established data networks involving cable management and installing telecommunications equipment, routers, and switches. Ensured proper documentation of the network setup through labeling and configuration recording. Maintained customer relationships by addressing inquiries and concerns. Followed safety regulations to maintain a secure work environment, managed inventory of supplies, and placed orders as needed.

  • IT Technician (On-a-Job-Training (OJT)

    St. Catherine’s Academy · 2012 — 2012
    Provided IT support to school staff, which included installation of hardware and software. Assisted in setting up projectors and other devices, as well as in computer assembly and repair tasks.

  • IT Service Desk

    TATA Consultancy Services
    Utilized the ServiceNow Ticketing System to address partner calls and seek resolutions based on their requirements. Delivered technical support for various issues, including Networking and POS via Simphony Oracle. Managed escalations for cases outside the scope and employed cloud applications such as Citrix, AD, and SAP. Coordinated the dispatch of Technical personnel for equipment or device replacements.

Skills & Expertise

Network SecurityQuickbooksNetwork Security EngineerIT and Networking

Education

  • Bachelor of Science in Information Technology Major in Network Administration
    Holy Angel University · 2007 — 2012